OCM & Training Professional

Job Description

Job Description

We are seeking a highly analytical, experience-driven Organizational Change Management (OCM) and Training Professional to support the KPMG Consulting practice.

• Instructional Design & Development: Apply adult learning theories and instructional design methodologies (e.g., ADDIE, SAM) to design, develop, and maintain comprehensive training curricula. Create engaging, role-specific learning materials, including eLearning modules, instructor-led training (ILT) presentations, job aids, quick reference guides, and comprehensive user manuals.
• Training Delivery & Facilitation: Manage the end-to-end training lifecycle. Lead Train-the-Trainer (TTT) sessions, facilitate functional system walkthroughs, and oversee end-user training delivery across various correctional facility environments.
• Lead Change Execution: Lead client service delivery teams in the active execution of tailored change management programs for this large-scale FDC OBIS transformation. Tailor change strategies to account for the unique operational realities, shift schedules, and security protocols of correctional facilities.
• Facilitate Discovery & Design Sessions: Facilitate functional change-impact and training needs analysis sessions with mid-level leaders, facility wardens, and functional teams. Ask probing questions, capture key workflow decisions, and ensure training scenarios map directly to FDC operational processes.
• Drive Data-Backed Adoption: Collect and synthesize qualitative and quantitative data (training assessments, readiness surveys, interviews). Consolidate operational and adoption metrics, compare performance against expected service level agreements (SLAs), and develop adoption reports and course-correction recommendations for submission to FDC.
• Innovate & Mentor: Actively engage in the development of OCM and Learning methodologies. Deliver projects using AI/Agents with an ability to build agents and analyze workforce learning data. Manage scope and junior resources on engagements, identifying and mitigating risks.
• Client Engagement: Actively participate in recurring client discussions, including ongoing planning, release management, and post-production support meetings. Build long-term business relationships with key FDC executives and stakeholders as a trusted operational partner.

  Qualifications & Requirements:

• Experience: Minimum of five (5) years of dedicated, hands-on experience in BOTH Organizational Change Management (OCM) and Training/Instructional Design, with a proven track record of supporting large-scale IT system implementations (e.g., custom enterprise solutions, ERP, CRM). Two years of experience in Advisory Services within a consulting firm is highly preferred.
• Industry Expertise: Strong background or prior experience working within the Corrections, Law Enforcement, or Public Safety domains. A deep understanding of correctional business processes, facility operations, and offender management systems is essential to credible stakeholder engagement and effective training design.
• Certifications: Change Management Certification (e.g., Prosci Certification, Certified Change Management Professional (CCMP)) is highly preferred. Instructional Design or Training certifications (e.g., ATD, CPLP) are highly preferred.
• Education: Bachelor's degree from an accredited college/university required.
• Instructional & Technical Proficiency: Proven experience developing varied training modalities (eLearning, ILT, microlearning). Strong demonstrated ability in modern authoring tools (e.g., Articulate Storyline, Captivate), AI, PowerPoint, MS Project, and other Microsoft tools to develop work plans, articulate complex issues, and analyze data.
• Soft Skills: Excellent presentation, communication, and negotiation skills, with the ability to lead conversations and create stakeholder engagement with clients across a rigid organizational hierarchy.
• Work Authorization: Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Travel: Travel as needed to support FDC client operations, engagement requirements, and on-site training delivery at state facilities.