Personal Injury Case Manager
- Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
- Present and explain initial settlement offers to clients, providing recommendations on next steps.
- Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
- Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.
- Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
- Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
- Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
- Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.
- Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
- Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
- Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
- Coordinate with providers and attorneys to support mediation and case settlement processes.
- Prepare mediation summaries, global settlement documents, and related case materials.
- Conduct weekly audits to ensure all case files are current and compliant.
- Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
- Review surgical case files and related documentation prior to client procedures.
- Working Schedule:** Monday through Friday 9:00AM - 5:30PM
- Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
- Proficiency in Litify or similar legal case management systems.
- Bilingual in English and Spanish.
- Excellent organizational skills, with the ability to prioritize and multitask.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team-focused environment.
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