Account Program Manager
What You'll Be Doing
The Account Program Manager is responsible for overseeing and managing day-to-daycustomer experience and interactions. This role ensures that customer satisfaction andengagement are maintained at high levels, and that all customer-related processes andinteractions are executed efficiently and effectively.
What Makes Nextech Different?
- Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.
- Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage - Prioritize your overall health with added benefits.
- Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).
- Manages and oversees daily customer interactions and ensures customer satisfaction
- Provides daily/weekly direction to Program Specialist(s)
- Establishes and builds relationships with key customer contacts and decision-makers
- Acts as the primary point of contact for customers, addressing and resolving any issuesor concerns in a timely manner
- Develops and implements customer experience strategies to enhance customerengagement and satisfaction
- Monitors and analyzes customer feedback and data to identify areas for improvement
- Collaborates with internal teams to ensure customer needs are met and exceeded
- Provides regular updates and reports on customer experience metrics and performance
- Identifies and acts on new opportunities to improve customer experience andengagement
- Ensures compliance with all relevant policies, procedures, and regulations
- Ensures proactive communication and customer satisfaction with current serviceofferings
- Supports Strategic Account Managers (SAMs) with strategic growth areas
- Provides notes updates, ETAs, and manages Billing/AR systematically
- Ensures adherence to preventative maintenance schedules
- Conducts monthly tactical meetings with customers to discuss open work orders, quotes,and other relevant topics
- Completes assigned tasks in a safe, accurate, thorough, and alert manner
- Upholds Company policies and procedures
- Works in a professional manner with managers, supervisors, coworkers, customers, andthe public
- Other related job duties as assigned
- Excellent communication and presentation skills
- Proficient in Microsoft Office including advanced skills in Excel (Pivot tables, Vlookup,Macros, If Statements, Formulas)
- Strong leadership and influencing skills
- Ability to develop and maintain strong customer relationships
- Ability to operate with a high degree of autonomy and professionalism
- Ability to coordinate, contribute to and work within a cross-functional team
- Ability to thrive in a dynamic and fast-paced environment
- Demonstrate strong customer service skills and ability to proactively address customerissues and concerns
- Ability to organize and prioritize work schedules to meet deadlines and business needs
- Must possess the ability to take initiative to complete assignments and jobresponsibilities with minimal supervision
- Exceptional attention to detail and excellent organizational skills
- Bachelor's degree in business, marketing or related field preferred
- High School diploma plus 3-5 years of Customer Service and/or supervisory experienceleading a customer facing team
- Must have strong relationship building and management background
- Previous experience in HVAC Industry or other service business preferred
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery,such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to 8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15 lbs.
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling,pushing/pulling, bending, and crouching
- Rarely requires climbing
- May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication
Recommended Jobs
Occupational Therapist
H2 Health Prime Living - 1:1 Patient Care in Senior Living Communities in Lake Nona! Part-Time - Flexible Schedule! At H2 Health Prime Living , we’re transforming the outpatient experience by…
Manager of Retail Operations
Tiffany & Co. seeks a Manager of Retail Operations in Coral Gables to oversee store operations, ensuring audit compliance, inventory accuracy, and team productivity. The role requires a strategic thin…
Sr. Technical Consultant, ServiceNow Finance & Supply Chain Solutions (Source-to-Pay)
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow st…
B2B Sales Executive - Outside Sales
Full-Time | Base Salary: $45,000 - $60,000 + Uncapped Commission. OTE $125,000 Looking to build your career in sales with a fast-paced, people-first company? We’re seeking a driven and energetic …
Landscape Mechanic
Position Overview: Hogan Landscapes is seeking an experienced and self-motivated 2-Cycle Mechanic, Commercial Mower Repair Technician, and Shop Manager . This individual will play a critical role i…
SCADA Engineer
JOB-2260 Fully Onsite to start, then hybrid (3 days in office) - Jacksonville, FL Title: EMS Specialist/Administrator Functions as technical lead in the design, development, implementation,…
Cocinar
Resumen de la empresa ~¡Sickies Garage sirve hamburguesas, alitas y mucho más galardonados! ~Sickies Garage es un entorno divertido y rápido, con un ambiente muy chulo inspirado en Hot Rod. ~Nos…
Music and Band Teacher / Music Minister
St. Brendan High School in Miami is seeking to hire a qualified and experienced full-time High School Music & Band Teacher / Music Minister. The teacher is expected to plan, organize, and implement …
Distribution Center Associate
Job Description Job Description Job Summary The Distribution Center Warehouse Associate is responsible for the inventory of the Warehouse and the daily transfer of HVAC freight and materials i…
CLINIC CONCIERGE (Field Representative)
Job Description Job Description Salary: Competitive salary, company vehicle, PTO, and benefits LOCATION: Travels between Safety Harbor and St. Petersburg as assigned (may visit our Tampa offic…