Documentation Specialist (Wildwood)

Document Control Specialist I

Full-Time | Onsite | 40 hours/week

Reports to the Vegetation Management Director, supporting the Vegetation Management (VM) Program through data tracking, reporting, and documentation control to ensure operational efficiency and compliance.

Key Responsibilities:

• Generate and distribute recurring reports for VM and supplier leadership, including:
• 10-day goal tracking, after-hours callouts, Fastrack scores & verbatims
• Customer tickets, operations requests, and circuit maintenance audits
• Reactive QA, customer resolution metrics, and work orders exceeding 10 business days
• Track weekly crew activity for VM and DCC teams to ensure alignment with work plans
• Serve as secondary approver for supplier invoices; provide additional invoice support as needed
• Monitor and manage work plans to ensure timely completion of work orders
• Update ARCOS call-out system and coordinate VM planned outages
• Track and manage customer complaints, ensuring timely follow-up and resolution
• Facilitate and maintain Hazard Tree refusal letters and related documentation
• Monitor compliance with computer-based training requirements
• Support onboarding and offboarding processes for suppliers
• Order supplies and develop job aids to support operational efficiency

Additional Responsibilities:

• Support jurisdictional requirements, including:
• Submitting public notice requests and acquiring DOT permits
• Monitoring customer phone lines and ensuring issue resolution
• Creating PDF maps and supporting documentation

Document Control & Project Support:

• Develop and maintain systems to efficiently process, track, and secure project documentation, including vendor, construction, and quality records
• Implement cost-effective solutions for project information and document management
• Coordinate assembly, revision control, reproduction, and archival of construction work packages
• Ensure accuracy and completeness of work orders, drawings, and procedures tied to construction activities