HVAC and Refrigeration Service Dispatcher

Comprehensive Energy Services, Inc. is hiring a HVAC and Refrigeration Service Dispatcher!

Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today!

Benefits Offered: Medical, Dental, Vision, Company Paid Life Insurance and Short Term Disability, Additional Life Insurance, Long Term Disability, Accident, Cancer, Hospital, 401 K, Paid Time Off, Holiday pay, and more!

Summary

• Dispatch and Schedule: Receive incoming service requests via phone, email, or other communication channels. Dispatching and managing approximately 60 calls a day while dispatching 15-25 Technicians.
• Schedule service appointments and dispatch field service technicians to customer locations.
• Prioritize service requests based on urgency, location, and technician availability.
• Monitor technician availability and workload to optimize efficiency.
• Coordinate all subcontractors required for large scale jobs such as jobs requiring Crane Lifts and/or Temporary Cooling and Refrigeration.
• Communicate with customers to confirm service appointments, provide updates on technician arrival times, and gather essential information for the service call.
• Handle customer inquiries and provide exceptional customer service, addressing any concerns or issues promptly and professionally.
• Maintain accurate records of service calls, including customer information, service details, and technician notes.
• Other duties as assigned.

Experience / Education

• High school diploma or equivalent.
• 3 Years experience in HVAC and Refrigeration service dispatching or related role is required.

Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Basic understanding of construction or mechanical systems (HVAC, Refrigeration, and Plumbing).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities; highly proficient in Microsoft Office and data tools.
• Capable of working independently while managing multiple priorities.
• High integrity, discretion, and professional judgment in handling confidential matters.
• Excellent attention to detail.
• Willingness to learn and grow within the role.
• Flexibility to work evenings if necessary.
• Willingness to go above and beyond to assist the department in achieving its goals.

For more information, please visit our website

Further details will be provided during the interview process and the job description. We are an Equal Opportunity Employer and a Drug-Free Work Place