Bilingual Collector

Job Description

Job Description

Job Summary

A well-established organization in the vacation ownership and hospitality industry is seeking a Bilingual Collector to join its Maitland, FL Collections team. This temp-to-hire opportunity is ideal for a professional who is fluent in English and Spanish, comfortable handling sensitive financial conversations, and motivated by helping customers find practical payment solutions.

This role offers the opportunity to work in a structured, team-oriented environment with supportive leadership, clear performance expectations, and collaboration across customer service, accounting, finance, and servicing departments. Candidates who enjoy customer interaction, problem-solving, negotiation, and working in a fast-paced call center environment will find this position a strong fit.

The Bilingual Collector will contact customers regarding past-due balances, document account activity, resolve discrepancies, and help maintain positive customer relationships while supporting collection goals.

Key Responsibilities

- Contact customers regarding past-due mortgage, HOA, and maintenance fee balances.
- Conduct collection outreach by phone and other communication channels in English and Spanish.
- Negotiate payment arrangements and solutions within established company guidelines.
- Monitor assigned accounts, document collection activity, and take timely action to resolve delinquent balances.
- Research and resolve account or payment discrepancies while identifying accounts that require escalation.
- Partner with customer service, accounting, finance, and servicing teams to support accurate account resolution.

Compensation and Benefits

- Pay: $18 per hour.
- Position type: Temp-to-hire.
- Location: Maitland, FL.
- Work arrangement: 100% on-site.
- Schedule: Two days from 11:00 a.m. to 7:00 p.m. and three days from 9:00 a.m. to 5:00 p.m.
- Weekends: Closed unless overtime is offered.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.