Resident Experience Manager, Lido Key

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Rosewood Resident Experience Manager

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

ABOUT RESIDENTIAL OPERATIONS

Rosewood Residences is a refined collection of estate homes, luxury villas, and serviced apartments, thoughtfully curated to enrich the lives of those who call them home. Each associate plays a critical role in bringing the Residential Services philosophy to life, enhancing daily living, adding value, and delivering a seamless, elevated experience for our residents.

At Rosewood Residences Lido Key we are committed to delivering unparalleled luxury living experiences where every homeowner interaction reflects the warmth, sophistication, and personalized service that define the Rosewood brand.

THE TEAM

The global Rosewood Residences team focuses on delivering distinctive, service led branded residential experiences that enrich everyday living and foster meaningful connections between people and place . The team supports residential developments across pre-opening, stabilization, and ongoing operations, contributing to culture activation, operational excellence, and long-term community success.

This role collaborates closely with onsite General Manager, Assistant Manager and global operations partners, to ensure consistent application of Rosewood’s values, service philosophy, and people practices across standalone residential projects.

YOUR ROLE

The Owner Relations Manager serves as the primary liaison for homeowners at Rosewood Residences Sarasota, ensuring a seamless and highly personalized ownership experience throughout the move-in process. This role is responsible for planning, coordinating, and executing all residential move-ins and move-outs while maintaining the exceptional service standards expected within an ultra-luxury branded residential environment.

Acting as the central point of contact between homeowners, contractors, vendors, building operations, security, concierge, and property management teams, the Owner Relations Manager ensures every move is meticulously scheduled, efficiently coordinated, and flawlessly executed on time. The role combines hospitality, operational excellence, project coordination, and relationship management to deliver a world-class arrival experience for every resident.

Key Responsibilities

Move-In & Move-Out Management

• Oversee and manage all homeowner move-ins, move-outs, and major deliveries within the residential community.
• Develop andmaintaina master move schedule to ensure efficient use of building resources, elevators, loading docks, and service areas.
• Coordinate with homeowners, designers, contractors, movers, and third-party vendors to ensure compliance with community standards and operational requirements.
• Conduct pre-arrival planning meetings with homeowners and their representatives toestablishtimelines,logistics, and special requests.
• Monitor all move activities to ensuretimelyexecution and minimal disruption to residents.
• Resolve scheduling conflicts and operational challenges proactively whilemaintainingexceptional service standards.

Owner Relations & Resident Experience

• Serve as the primary point of contact for homeowners throughout the onboarding and move-in process.
• Build strong relationships with residents through personalized communication and anticipatory service.
• Deliver a warm and memorable arrival experience reflective of Rosewood's luxury hospitality culture.
• Assisthomeowners with orientation to community amenities, services, policies, and procedures.
• Coordinate welcome experiences, owner introductions, and personalized resident requests.

Operational Coordination

• Partner closely with Residential Operations, Engineering, Security, Concierge, Housekeeping, and Valet teams to ensure seamless move execution.
• Maintain detailed move schedules, tracking systems, and operational reports.

• Ensure all required documentation, insurance certificates, contractor approvals, and vendor registrations are completed prior to move-inactivities.
• Conduct post-move inspections and follow-up communications to ensure homeowner satisfaction.
• Monitor building occupancy transitions andmaintainaccurateresident records.

Standards & Compliance

• Ensure all move-related activitiescomply withbuilding rules, safety protocols, and community regulations.
• Protectcommon areasand residential assets through proper oversight and preventive measures.
• Maintain confidentiality and discretion when handling homeowner information and requests.
• Uphold Rosewood brand standards and luxury service expectations in every resident interaction.

Qualifications

Education & Experience

• Bachelor's degree in Hospitality Management , Business Administration, Real Estate, Property Management, or a related field preferred.
• Minimum 5 years of experience in luxury residential management, luxury hospitality, property operations, owner relations, concierge services, or high-end customer experience roles.
• Experience within branded residences, luxury condominiums, private clubs, or five-star hospitality environments strongly preferred.
• Proven experience coordinating complexlogistics, resident onboarding, or move management activities.

Skills & Competencies

• Exceptional interpersonal and relationship-building skills.
• Strong organizational, scheduling, and project management abilities.
• Ability to manage multiple priorities whilemaintainingattention to detail.
• Excellent written and verbal communication skills.

• Strong problem-solving and conflict-resolution capabilities.
• High levelof professionalism, discretion, and emotional intelligence.
• Proficiencyin Microsoft Office Suite and residential property management software.
• Ability to work flexible hours, including occasional evenings, weekends, and holidays as operational needs require.