Convention Services Manager - 1099
We are a drug-free workplace. Pre-employment screenings and background checks will be conducted for all viable candidates.*
REPORTS TO: DIRECTOR OF SALES & MARKETING
SUMMARY:
Under the guidance of the Director of Sales & Marketing, ensures that the catering & conventions department is in operational level in regards to service procedures and Riverside Hotel Standards. Works directly under the Director of Sales & Marketing but maintains close communication with Banquet Department, Sales Managers, and the Food & Beverage staff.ESSENTIAL FUNCTIONS:
Includes the following.- Develops customer menus, floor plans, drafts Banquet Event Orders (BEO) and letters, as well as organizes all other arrangements / pre planning as they relate to assigned groups to detail.
- Controls the audio/visual and banquet set up for assigned groups.
- Coordinates the presentation, and service of food and beverage products of functions to ensure highest quality at all times.
- Monitor the performance of the events through verifications and analysis of customer satisfaction survey.
- Coordinates pre and post convention meetings when applicable
- Reviews with all Managers any information of past, present and upcoming events.
- Coordinates functions and activities with other department heads as appropriate.
- Ensures that all BEO’s and paperwork has been completed properly.
- Controls all definite files as to contracts and details committed
- Ensures proper billing to guest folios and master accounts.
- Works closely with accounting as to billing arrangements.
- Demonstrates working knowledge of service standards
- Adheres to all Riverside Hotel Safety and Sanitation Guidelines.
- Represent the hotel and conduct conference with customers by telephone or in person to solicit for business, both group & catering, as assigned by the Director of Sales & Marketing
- Responds to customer inquiries and negotiates contracts with customers and vendors.
- Rebook functions and follow-up with customers post event through proper tracing and booking dates
PHYSICAL REQUIREMENTS:
EQUIPMENT USED:
- Existing work computer and knowledge of all applications required to do the job effectively.
- Amadeus/Sales Force
- Agilysys/Stay
EEO/M/F/V/D
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