Onsite Executive Director

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

We are currently seeking an Executive Director, a high-level leader responsible for driving strategic vision, overseeing operations, and serving as the primary liaison between staff and the board of directions. with a strong operational drive, outstanding leadership and communication skills, strong business acumen, excellent planning, and organizational skills. The Executive Director is responsible for providing strategic, financial, and operational leadership for the community. The Executive Director must cultivate and maintain many important relationships for the association, including working-related governing entities, and provide service deliverables while managing effective and fiscally sound operations. Core Duties include setting culture, managing budgets, ensuring legal compliance, driving revenue, developing staff, and implementing the vision set by the board.

Executive Director Duties Include

• Manages timely and quarterly managers' performance evaluations and oversee and sign all employees' quarterly evaluations performed by the association managers.
• Oversee the complete operation of the association in accordance with the direction established by the board, applicable federal and state laws, governance, and statutory regulations
• Partner with the board to develop and successfully execute the association’s vision, mission, and overall direction
• Effectively liaise between multiple governing entities and community leadership to cultivate a cohesive working environment and relationship that leads to optimal business and community outcomes
• Provide strategic input and leadership on decision-making issues affecting the association, especially related to financial standing
• Set the strategic direction of the association and monitor progress and growth within each operational department onsite
• Support association initiatives and general operations
• Communicate effectively and establish credibility with the association and the board
• Provide accurate analysis of budgets, reports, financial trends, and operational procedures
• Create, improve, implement, and enforce policies, SOP’s and procedures that will improve operational and financial effectiveness
• Serve as a liaison between the RealManage shared services, back-office, on-site staff, and the board of directors for operational effectiveness
• Represent the association through civic and professional responsibilities and activities in the local community
• Lead, mentor and interact with on-site staff at all levels to foster growth and encourage development, hold weekly meetings with department managers
• Recruit, select, train, and manage the performance of on-site leaders
• Assist with escalated requests as needed
• Lead and facilitate all annual and budget meetings, board meetings, and other meetings as required
• Review issues and look for solutions to obstacles or gaps in service, take a proactive approach for existing community issues and obstacles, create a proactive plan, including implementation, and full resolution
• Respond promptly to employee or community needs and step in to assist with difficult situations
• Solicit employee and board feedback to improve overall service
• Plus, any other tasks needed or assigned by supervisor