Training Manager

Training Manager

This position does not offer relocation assistance.
The Setai does not sponsor or provide support for employment-based work visas for this role. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Position Summary

The Training Manager is responsible for developing and delivering training programs that support The Setai's luxury service culture, Forbes standards, employee development, and operational excellence. This role partners closely with department leaders to identify training needs, address performance gaps, and ensure team members are equipped to deliver exceptional guest experiences.

Key Responsibilities

• Design, coordinate, and facilitate onboarding, operational, leadership, compliance, and service excellence training programs.
• Partner with department leaders to identify development opportunities and address performance gaps.
• Promote employee engagement through effective training initiatives and continuous learning opportunities.
• Monitor training participation, maintain training records, and evaluate program effectiveness.
• Utilize guest feedback, service scores, and operational metrics to enhance training strategies and support departmental performance.
• Ensure all training activities align with The Setai's mission, values, Forbes standards, and business objectives.
• Provide coaching and development support to leaders and team members.
• Support leadership development and succession planning initiatives.
• Manage training-related expenses and resources responsibly.

Qualifications

• Hospitality operations experience is required. Candidates without hotel or hospitality operations experience will not be considered.
• Luxury hotel experience strongly preferred.
• Previous experience in training, learning and development, hotel operations, leadership, or human resources.
• Strong presentation, facilitation, coaching, and communication skills.
• Knowledge of Forbes standards and luxury hospitality service expectations preferred.
• Ability to build relationships, influence others, and engage employees at all levels of the organization.

Ideal Candidate

The ideal candidate is a hospitality professional with a strong operational background and a passion for developing talent, elevating service standards, and fostering a culture of continuous learning and excellence.