HOPE NAVIGATOR II - 60024309

Requisition No: 859101 

Agency: Children and Families

Working Title: HOPE NAVIGATOR II - 60024309

 Pay Plan: Career Service

Position Number: 60024309 

Salary: $40,084.32 

Posting Closing Date: 08/22/2025 

Total Compensation Estimator

This is an open competitive opportunity.

Senior Human Services Program Analyst

Hope Navigator II

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.

This is a full-time Career Service position, working 40 hours per week.

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Salary $40,084.32

If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy.

Required Minimum Qualifications:

• Bachelor’s degree from an accredited college or university or equivalent, four (4) years of experience in Social Services.
  • Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
  • Valid Driver’s License.
  • Able and willing to travel within the region and/or to stay overnight outside the region when required?

  Preference will be given to candidates who meet the following:

  • Bachelor’s degree from an accredited college or university in a Human Services field or equivalent experience, four (4) years in Case management.
  • Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
  • Note: Case management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans.
  • Valid Florida Driver’s License.

  POSITION DESCRIPTION

  This is a professional position in the Office of Community Services – Hope Florida program, responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcoming barriers to economic self-sufficiency such as education, transportation, and employment.

  The duties and responsibilities include, but are not limited to the following:

  • Conducting a comprehensive, person-centered assessment to identify client’s goals to economic independence and barriers that prevent self-sufficiency.
  • Formulates an appropriate care coordination plan of action that addresses identified areas of need based on outcomes of the assessment.
  • Acting as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency goals.
  • Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community Development Administrators and Community Partner Liaisons, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
  • Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the intake screening form, care coordination assessment and care coordination plan of action are completed and uploaded into the program data tracking system accurately and timely.
  • Provides follow-up and monitors connections to service delivery.
  • Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
  • Assisting families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs.
  • Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary.
  • Maintains frequent communication with clients of care navigation, reassesses needs, and completes additional referrals and updates to care coordination plan, if needed.
  • Collecting and analyzing data on outcomes to identify and refine referral choices.
  • Participating in strategic planning and quality improvement processes.
  • Actively participating in ongoing cross-program training and team meetings.
  • Building and maintaining relationships with respect, trust, sensitivity and confidentiality to client, coworkers and community stakeholders and partners.
  • Participating in national, state, and local meetings, committees, community activities, outreach events and other team efforts as required.
  • Performs other related duties as assigned.

  Knowledge, skills, and abilities, including utilization of equipment, required for the position:

  • Knowledge of the methods of data collection and analysis.
  • Basic management principles and practices.
  • Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
  • Organize data into logical format for presentation in reports, documents, and other written materials.
  • Conduct fact-finding research.
  • Utilize problem-solving techniques.
  • Understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
  • Plan, organize and coordinate work assignments.
  • Communicate effectively.
  • Establish and maintain effective working relationships with others.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.