Senior Account Manager

Job Description

Job Description

Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

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Primary Objective:

The Senior Account Manager is responsible for cultivating and strengthening relationships with key clients in the Healthcare vertical, acting as a trusted advisor to drive client satisfaction, account growth, and long-term success. This role focuses on strategic account planning, revenue generation, and overseeing high-level service delivery to ensure the fulfillment of client needs. The Senior Account Manager will also collaborate closely with internal teams to develop tailored solutions that align with client objectives and maximize value.

Responsibilities include:

• Client Relationship Management:
  • Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts.
  • Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals.
  • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success.
  • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement.
• Strategic Account Growth:
  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products.
  • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion.
  • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve.
• High-Level Service Delivery::
  • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development.
  • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations.
  • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course.
  • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively.
• Client Support & Solutions:
  • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements.
  • Develop customized solutions and present new initiatives to help clients achieve their business goals.
  • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction.
• Data-Driven Reporting and Analysis:
  • Analyze client performance metrics to identify trends, opportunities, and areas for improvement.
  • Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders.
  • Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery.

• Education:
  • Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience:
  • 5+ years of proven experience in account management, with a track record of managing high-value or enterprise-level clients.
  • Experience in driving revenue growth through strategic account management, upselling, and cross-selling.
  • Demonstrated success in managing complex, multi-stakeholder relationships across different verticals or industries.
• Skills:
  • Exceptional interpersonal and communication skills, with the ability to influence and negotiate at senior levels.
  • Strong business acumen and strategic thinking, with the ability to create actionable account plans.
  • Excellent organizational and time-management abilities.
  • Ability to multitask and manage multiple client accounts simultaneously.
  • Proficiency in Salesforce and Google suite of tools
  • Strong analytical skills and attention to detail.
  • Problem-solving aptitude and a proactive approach to client management.
• Key Competencies:
  • Committed to understanding client goals and delivering top-notch solutions that drive value.
  • Able to guide clients through complex challenges while identifying new business opportunities.
  • Works effectively with internal teams to deliver superior client service and resolve any issues.
  • Driven to achieve and exceed targets, while continuously enhancing client satisfaction and loyalty.
  • Identifies challenges and implements innovative solutions to ensure client success.

* This role offers remote flexibility and invites external candidates located in the Southeastern United States, encompassing Florida, North Carolina, and Texas to apply .

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.