Customer Service Representative

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

This position is for our Jacksonville Central Office location and is not a remote role.

The Customer Service Representative is responsible for managing the daily customer service and dispatch functions for the ready-mix plants. The focus in this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency. Manages and oversees the activities of the Customer Service and Dispatch functions concerning servicing and scheduling delivery to meet customer demands and optimize capabilities. Works in an office environment receiving hundreds of calls and concrete orders per day needing to be scheduled at appropriate times. Orders are entered into the computer and must be done with a high degree of accuracy and efficiency. The ideal candidate is required to be customer focused, with excellent phone and computer skills. Ability to react quickly to changing schedules and make adjustments to keep fleet moving.

Qualifications (Education/Experience) and Required Skills:

• Ensure Health & Safety standards are met by complying with legislation, company policies and promoting a safe work environment

• No experience is required, however experience in customer service, dispatch, production, equipment, maintenance and concrete quality control is preferred.

• Ready Mix Concrete experience highly desirable and preferred, but not required.

• Demonstrated ability to train.

• Ability to present facts and recommendations effectively in oral and written form.

• Strong interpersonal and organizational skills

• Good communication and motivational skills

• Must be able to work well under pressure.

• Good computer/data entry skills

• Command software experience and use is preferred, but not required.

• Microsoft Word and Excel applications experience and use is preferred.

• Must be able to work a flexible schedule with long hours, occasionally requiring early morning or late night work and some Saturdays.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Preferred Materials, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.