Central Dispatcher - Tampa, FL

Are you seeking a rewarding career with a respected company? Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

We provide high-quality, customer-focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization and manufactures over 50% of our products in-house.

The Central Dispatcher plays a key role in supporting service operations by coordinating the efficient scheduling and dispatching of field technicians, managing service requests, and ensuring seamless communication between customers, the service team, and management. This role requires a detail-oriented individual with strong organizational and communication skills who can adapt to changing priorities in a fast-paced environment.

Essential Functions

• Receive, prioritize, and schedule service calls to maximize efficiency and meet customer needs.
• Dispatch technicians to job sites based on workload, location, and skill set.
• Maintain clear communication with field technicians, service advisors, and the Service Manager throughout the day.
• Track the progress of service calls and update customers on job status when necessary.
• Enter and update service orders in company systems with accuracy and attention to detail.
• Monitor technician availability and manage schedule adjustments in response to urgent calls or changing conditions.
• Ensure all required documentation is collected, organized, and submitted in a timely manner.
• Assist with parts coordination when needed to ensure jobs are completed efficiently.

Required Education and Experience

• High school diploma or equivalent required.
• Prior experience in dispatching, scheduling, or customer service in a service-related industry preferred.
• Strong computer skills, including proficiency with scheduling software and Microsoft Office Suite.
• Excellent communication, multitasking, and problem-solving skills.
• Familiarity with pump systems, fluid transfer solutions, heavy equipment, or related industries is a plus.

Supervisory Responsibilities

• This position does not have direct supervisory responsibilities but requires daily coordination with technicians and collaboration with the Service Manager.

Work Environment

• Primarily based in a front desk or customer service office setting.
• Climate-controlled workspace equipped with standard office tools (computers, phones, CRM systems).
• Frequent interaction with customers, vendors, and internal staff both in person and through phone/email.
• Regular visits to the adjacent repair shop and outdoor equipment yard to coordinate with technicians or support customer needs.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment in shop/yard areas require proper footwear and attention to safety.
• Must be comfortable transitioning between a professional office setting and a more physically active, industrial environment.
• Requires strong communication, multitasking, and coordination skills across departments.
• Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.

Travel Required

• Minimal travel is expected for this position.

Physical Demands

• Requires a moderate level of physical activity and flexibility to support both office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying of items weighing up to 50 pounds.
• Tasks such as moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop may require physical effort.
• Primarily based in an office environment, but includes regular movement between indoor and outdoor areas.
• Walking through the repair shop and equipment yard may involve uneven surfaces, exposure to varying weather conditions, and proximity to active machinery.
• May require extended periods of standing, walking, or sitting at a desk, depending on daily assignments.
• Manual dexterity and visual acuity necessary for using computers, phones, printers, and handling paperwork.
• Must maintain situational awareness in dynamic, multi-use work zones with vehicular and equipment traffic.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Benefits & Perks

We want our team members to feel supported, valued, and set up for long-term success. Our benefits are designed to take care of team members both at work and at home.

Core Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company-paid holidays
• Company-Paid Wellness, Employee Assistance, and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company-Paid Training

Benefit eligibility can vary by role, and not all benefits apply to every position. During the hiring process, we'll walk you through the benefits specific to this role. This position could also include Tool Reimbursement, Safety Bonuses, Profit Sharing, and/or Commission Earning opportunities.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.