Customer Service Representative
Bilingual Customer Service Representative provide empathetic yet effective solutions to our clients regarding our platform and services.
Your responsibilities will include:
- Answer questions or queries from users regarding the page, through the different service channels (Calls, messaging or emails).
- Answer questions about the reservation process.
- Manage reservation cancellation.
- Collect personal information from customers who call to make reservations.
- Lean on rental companies to resolve security deposit refund concerns.
Requirements:
- Full weekend availability.
- 2 days off on weekdays (to be negotiated).
- B2 - C1 English level.
- Bilingual administrative, commercial, or customer service experience (+1 year).
Our job conditions:
- 100% remote.
- 40 hours per week.
- We have three fixed, non-rotating shifts available: Day / Afternoon-night / Early Morning (assignment is open to negotiation).
- Health insurance.
- Base salary starting at 4.000.000 COP/monthly.
- Connectivity benefits + Wellness subsidy + half-friday Off & half-birthday Off.
- Stability, professional growth, and excellent work environment.
FIND MORE ABOUT US:
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