Field Operations Support Assistant Information
Job Responsibilities:
- Coordinates the designs, ordering of memorials and any related products to memorials.
- Prepares marker, monuments placement paperwork from outside vendors
- Maintains organized and current all Marker orders
- Ensures required documentation to support requested marker, monument are accurate with cemetery regulations
- Ensures the processing of installation orders to grounds and maintenance
- Prepares weekly/Monthly reports
- Acts as backup to receptionist and Records Department
- Greets family members
- Receives incoming calls and directs them to appropriate counselor, SM, GM or OF
- Always conveys a sense of concern and empathy with family member
- Maintains a friendly attitude offering assistance and guidance to all families entering the location
- Communicate family’s needs promptly and accurately to the appropriate family counselor
- Receives payments to distribute accordingly to counselor also receives Cemetery & Funeral
- Home contracts to file
- Process cash receipt payments through HMIS system
Skills:
- Working Knowledge of office equipment including computers, calculators, copiers
- Scanners and MS office suite
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Bilingual
- Ability to work schedule including every other weekend Saturday and Sunday
Education/Experience:
- High school diploma
- 1-2 years of office experience in an office clerical or customer service, receptionist
- Or administrative support experience
- Proficient in operating telephones, copier
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