Contact Center Rep - Lee Physician Group - Orion Building

Location: Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: Lee Physician Group

Work Type: Full Time

Shift: Will be assigned set shift upon verbal offer. Will be a 5, 8 hour shift style between 7am to 7pm Monday to Friday

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

📞 Now Hiring: Patient Access Specialist / Contact Center Representative
High-Energy | Fast-Paced | Growth-Focused | Lee Health

FAST-TRACK INTERVIEW & HIRING PROCESS

We move quicklyand so can you!

Step 1: Video interview with Recruiter (via WebEx)
Step 2: Complete required typing test (30 WPM minimum)
Step 3: Same-day interview with leadership (if typing test is passed)
Step 4: Same-day job offer for qualified candidates

📌 Important:
Please download the WebEx application in advance and ensure your camera and audio are working properly before your interview.

🌟 Why Youll Love This Role

• 🚀 Fast Hiring Process Offers often made the same day

• 📈 Career Growth Large team with strong internal promotion opportunities

• 💰 Competitive Pay Starting at $20.00/hour (external candidates)

• Comprehensive Benefits Full Lee Health benefits package

• 🏆 Performance-driven environment with clear goals and metrics

💼 About the Role

We are seeking motivated, resilient, and detail-oriented professionals who thrive in high-volume, production-driven environments.

As a Patient Access Specialist / Contact Center Rep, you will:

• Manage a high volume of inbound and outbound calls

• Schedule appointments and verify patient information

• Navigate multiple systems efficiently

• Meet productivity and quality KPIs after training

• Deliver professional, compassionate patient service under pressure

This role is ideal for candidates who enjoy structured goals, accountability, and measurable success.

Schedule & Availability

• 📅 Monday Friday

• 5 shifts per week, 8 hours per shift

• 🕖 Must have availability between 7:00 AM 7:00 PM

🧠 What Were Looking For

Required Qualifications:
Minimum typing speed of 30 WPM
Successful completion of post-interview typing assessment
Strong computer and multitasking skills
Excellent communication and customer service abilities

Preferred:
Prior high-volume contact center experience
Experience working in KPI-driven environments

🎁 Lee Health Benefits

• Medical, dental, and vision coverage

• Retirement savings plans

• Paid time off & paid holidays

• Wellness and employee assistance programs

• Professional development opportunities

🚀 Ready to Apply?

If youre driven, dependable, and excited to grow within a respected healthcare organization, this is your opportunity.

Apply today and take the fast track to your next career with Lee Health!

The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Requirements

Education: High School Diploma or equivalent required.

Experience: Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.

Certification: N/A

License: N/A

Other: Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.

US:FL:Fort Myers