Sales Associate
- Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
- Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities
- Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
- Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives
- Support the store manager with operations by completing daily tasks and maintaining areas of responsibility
- Help create and maintain a culture of kindness that is client and team focused
- Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients
- Utilize selling techniques to help overcome objectives and close a sale
- Understand sales plans, key metrics, and how they contribute to the store’s overall success
- Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
- Effectively use the POS system to collect accurate information and provide exemplary customer service
- Plan and prioritize daily tasks and ensure the customer is the top priority
- Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards
- Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
- Effectively communicate with customers, supervisors, peers, and other stores teams
- Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
- Assist in the execution all direction from Retail Operations and the Corporate Office
- Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
- Understand and adhere to company policies and procedures and standards of professionalism
- Assist with opening and closing procedures and perform other key holder duties in the absence of management.
- Lead by example and maintain the highest level of integrity at all times
- High School Diploma or GED required
- Previous retail or customer service experience preferred
- Team player with strong communication and interpersonal skills
- Proven track record achieving sales goals and takes accountability for results
- Positive and self-motivated to win every customer
- Consistently demonstrate accountability, reliability, and professionalism
- High energy and results driven
- Adapts positively to change and has strong problem-solving skills
- Ability to multi-task, while keeping the customer the top priority
- Able to work various shifts, including weekends and holidays
- Comfortable standing for long periods of time; must be able to lift up to 30 pounds
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