Hotel - Night Audit

Job Description

Job Description

At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay.

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

Every day is different, but you’ll mostly be:
● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
● Checking guests in, out and managing any wake-up call requests
● Answering phones and dealing with overnight guest queries
● Running night audit property management systems or manual equivalents
● Performing other duties such as concierge services and special guest requests

What we need from you

● Accounting and mathematics skills for accurate auditing and payment processing
● Cash handling experience for counting and securing bank and processing cash payments
● Computer literacy, including familiarity with PMS software
● Fluency in English and Spanish
● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
● Customer service experience
● Knowledge of hotel operations, offers, and the local area

What we offer

We give our people everything they need to succeed.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Company Description

Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Company Description

Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.