Customer Success Manager (CSM)
Customer Success Manager (Remote – US)
📍 Remote | Full-time | SaaS | Series A
We’re hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR) . You’ll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle.
This role is perfect for someone who thrives in fast-paced, early-stage environments , enjoys building structure, and loves turning customer feedback into action.
What You’ll Do
✅ Own the full post-onboarding relationship for your customer book
✅ Drive adoption, engagement, and measurable value
✅ Forecast renewals, identify churn risks, and support expansion
✅ Partner with Sales, Product, and Implementation teams
✅ Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact
What You Bring
✔ 2–4 years in Customer Success, Account Management, or SaaS
✔ Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR)
✔ Strong communication, organization, and cross-functional skills
✔ Bonus: Exposure to compliance, insurance, or risk tech
Why Join Us?
You’ll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow — we want to hear from you.
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