Customer Service Representative

Customer Service Representative Location: Jacksonville, FL 32218 (Hybrid after training)

Pay Rate: $20.00/hr

Length: 6 month contract with potential for extension or hire

Schedule: 1st Shift | Monday – Friday | 8:00 AM – 5:00 PM

Randstad is seeking a professional Customer Service Representative to support our premier medical supply client in Jacksonville. You will handle customer and healthcare professional inquiries, order processing, and administrative support in a dynamic environment.

Key Responsibilities

• Order & Document Processing: Process orders, emergency orders, quotes, returns, credits, invoices, and shipping documents. Order restock inventory.
• Customer Support: Answer inquiries from customers, visitors, and Health Care Professionals regarding organization products and activities.
• Data Entry & Billing: Enter customer data, billing info, and product specs. Coordinate with customers to receive purchase orders and manage contract maintenance.
• Quoting & Analysis: Prepare customer pricing proposals and gather system data for sales analysis, reporting, and bid preparation.
• General Clerical: Handle phone calls, document scanning, typing, and filing.

Required Skills & Qualifications

• Education/Experience: High School Diploma or equivalent. 1 year of prior Customer Service experience preferred.
• Communication: Excellent verbal/written communication and phone etiquette; ability to handle a high volume of calls positively.
• Problem-Solving: strong analytical skills to resolve issues, such as consolidating vendor shipments and ensuring correct export documentation.
• Relationship Building: Ability to maintain positive relationships with dealers, customers, and outside vendors (freight forwarders, banks).
• Teamwork: Collaborative mindset to meet department objectives.

Benefits & Career Growth

At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including:

Medical Insurance

Dental Coverage

Vision Plans

salary: $15 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

Skills

• Telephone Etiquette

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.