Bilingual Customer Service Specialist

Bilingual Customer Service Specialist Location Jacksonville, FL (Secret Cove area) :

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at CareSpot.

For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our statewide footprint.

POSITION SUMMARY

What you'll be doing: We are hiring a Bilingual Customer Service Specialist to be responsible for managing patient inquiries and resolving complaints. Each patient that calls into CareSpot needs to be welcomed in a way that is compassionate, respectful, and supportive of CareSpot's Mission, Vision, and Values. You will have ownership of leaving a positive first and last impression for every CareSpot patient. To do well in this role you need to be able to remain calm when patients are frustrated and have experience working with computers.

What you'll bring to the table: Minimum two years' experience in customer service and health insurance setting is preferred; High School Diploma

Why you'll love working with us: CareSpot believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you'll have access to several benefits, including but not limited to:

• Competitive pay with incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. Culture is the environment we create to engage our patients and each other. Our culture is key to our success and your happiness within the Company.

Our mission is to provide the most convenient everyday healthcare with such exemplary service that customers reward us with their loyalty and recommend us with confidence and enthusiasm. We can best accomplish this through incorporating our core values into everything we do.

Compassion : Treating our customers and team members with consideration and kindness Authenticity : Ensuring that all interactions with customers and team members instill confidence and trust Respect : Demonstrating an appreciation for and satisfying the varying needs of our customers and team members Empowerment : Inspiring all team members to confidently deliver quality and convenient care to our customers

APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!