Field Operations Trainer

Job Description

Job Description

Description:

The Field Operations Trainer is responsible for supporting the training of new and existing kiosks as well as kitchens with the field team and operational leadership team. This position will also lead the training of different operational tools and technologies and processes, such as Inshop, Adoria, Dayforce, Yoobic, etc. The candidate should have a strong operational background, experience in delivering corporate training and have a sense of personal accountability, strong communications skills and proficient in Microsoft Office suite. This position will help create a sense of operational excellence and workplace culture, instilling the company mission and vision in all aspects of the position.

Key Competencies

Strong knowledge of field operations, training and coaching skills, communication, leadership, problem-solving, adaptability, organization, and the ability to develop effective training materials and deliver hands-on learning.

Duties & Responsibilities

• Supports and trains at new store and kitchen openings for both Corporate and Franchise operations
• Work closely with the Product Development team to update manuals as-needed
• Assist in the implementation and training of new products and operational procedures
• Become the expert on operational systems and lead training sessions for the operations team
• Manage training statistics and insights to evolve and grow the training program
• Support operations with on-site training as needed
• Be an example of excellence and ensure kiosk and kitchen workplace culture by leading by example
• 50-60% travel required (leans towards higher end as the business continues to grow)

This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.

• Two (2) years as a food service manager in sushi OR three (3) years in food service management
• Experience and an in-depth understanding of the food retail industry
• Strong computer skills; proficient in MS Office Suite and adaptable to new technologies
• Excellent interpersonal, written, and verbal communication skills
• Valid driver’s license; Ability to travel to all locations; Long distance traveling required

Preferred Qualifications:

• Degree in Education, Hospitality Management, Culinary Arts, etc
• Certification in Food Safety

Hana Group is an equal opportunity employer