HVAC Dispatcher / CSR
We are currently seeking an energetic person with excellent communication skills. You must be a problem solver, multi-tasker, and have great customer service skills!
Responsibilities of the HVAC Dispatcher:
- Receive status calls from and follow up with technicians in the field.
- Schedule calls for technicians according to physical location, availability, and skill set.
- Inform technicians in the field of their next call and important information about the call.
- Liaison between technicians and customers to determine appropriate actions.
- Collect documentation from technicians in a timely manner.
- Schedule HVAC services, maintenance, and repair appointments.
- Keep a constant connection between the office and the field.
- Able to submit permitting applications.
- Able to handle rebate applications.
- Other duties may include bookkeeping/invoicing as needed.
- Ability to navigate a high-stress position.
Schedule: Monday to Friday, 8am - 5pm.
Experience:
- Customer Service: 3 years (Preferred).
- HVAC: 2 years (Preferred).
- Dispatching: 2 years (Preferred).
Apply today!
Polk Air Conditioning & Heating
863-967-4495
Email resume to [email protected]
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