Customer Care Analyst

What Is MyBambu?

MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.

Job Summary:

This is a full-time position reporting to the Customer Care Lead Data Analyst. As the Data Analyst you will be responsible to deploy and adjust dashboard and you will analyze, interpret, and present data insights to improve operational workflows, and enhance customer satisfaction. This is a critical position that combines analytical expertise with a focus on user experience.

Duties/Responsibilities:

• Analyze data from the call campaigns and customer transactions and opportunities for improvement.


• Develop and maintain dashboards and reports to monitor verification performance metrics, including accuracy, processing times, and error rates.


• Collaborate with the list campaign process to call centers.


• Monitor the effectiveness of the campaigns in Genesys.


• Monitor the effectiveness of the campaigns in SalesForce.


• Download data from Genesys and Salesforce to build dashboards in Sigma.


• Build the reports requested by Customer Care.


• Performs other related duties as assigned.

Required Skills/Abilities:

• Understanding of compliance and regulatory requirements in financial services is advantageous.


• Strong ability to interpret complex data sets and translate them into actionable insights.


• Skilled in identifying trends, anomalies, and patterns in large data sets.


• Critical thinking and problem-solving skills to develop and implement process improvements.


• Excellent written and verbal communication skills to present data insights to stakeholders clearly and concisely.


• Ability to collaborate effectively with cross-functional teams, including compliance, operations, and leadership.


• Exceptional attention to detail and a commitment to accuracy.


• Proactive, self-motivated, and able to work both independently and as part of a team.


• Comfortable working in a fast-paced, dynamic environment with shifting priorities.

Education and Experience:

• Bachelor’s degree in data Analytics, Statistics, Computer Science, or a related field, preferred.


• One year of experience in data analysis, preferably in fintech, banking, or compliance-focused roles.


• Proficiency in SQL, Python, or R for data analysis and manipulation.


• Experience with data visualization tools like Tableau, Power BI, or similar platforms.


• Advanced knowledge of Excel, including pivot tables, and data analysis functions.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.

MyBambu is an E-Verify employer and participates in the E-Verify program to confirm the identity and employment authorization of all newly hired employees. MyBambu is an Equal Opportunity Employer.