Infusion Scheduling Specialist (Call Support)

Job Description

Job Description

Description:

Florida Neurology Group is looking for a dependable, friendly, and compassionate person to join our growing medical team. The Patient Communications Specialist (PCS) schedules, cancels, and reschedules appointments for patients either by phone or from work queues or faxed referrals from other provider sources, following FNG policies and procedures. This includes following scheduling templates; learning to schedule and become proficient with maximizing provider’s schedules; and maintaining up-to-date insurance help sheets to keep self-informed with FNG insurance par list.

PRIMARY RESPONSIBILITIES:

The PCS will follow scheduling protocols to collect and give proper information to the patient, such as arrival time, location, documents needed for appointment as well as documenting appointment info correctly, gathering all necessary information from patient to schedule and contact patient appropriately, phone numbers, insurance information, reason for the visit. This ensures that appointment information is kept current with input for cancellations and add-ons and entire staff is notified as policy dictates.

Other duties include answering telephone, screening calls and directing to appropriate staff; taking complete, accurate messages; providing routine information in accordance with established procedures; and retrieving messages from the Hospital line and scheduling appointments.

KNOWLEDGE, SKILL AND EXPERIENCE:

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

• High School Graduate or Equivalent
• Minimum one-year Medical Office Experience preferred
• Minimum two years Customer Service Experience
• Previous EHR/EMR experience, Epic a plus
• Proficient in MS Office (Word, Excel, Outlook, Project Manager, etc.)
• Ability to communicate clearly and effectively; excellent written skills and spelling/grammar
• Demonstrates the ability to maintain good interpersonal relationships with patients, staff and the public
• Demonstrates excellent customer service skills and phone etiquette skills
• Ability to maintain strict confidentiality including HIPAA compliance and EPIC policy as instituted by LMHS
• Ability to work a set schedule
• Ability to work in the absence of direct supervision
• Recognizes/responds to unanticipated events and requirements
• Customer-focused, with demonstrated experience and ability to be flexible with changing priorities, demands and requests
• Drug-Free Workplace / Background
• EMR- EPIC