Senior Manager, Lab Operations

Job Title: Senior Manager, Lab Operations

Location: DeLand, FL 32724, US (Onsite)

Schedule: Tuesday – Friday (9:00 AM – 7:00 PM) with alternating Saturdays every 12 weeks

Position Type: Full-time (Backfill)

Industry: Healthcare

Base Salary: USD $97,100 – $148,700 / year

Variable Compensation: $7,500.00 annual bonus

Relocation Assistance: None available

Sponsorship: Visa sponsorship is not available for this role

Position Summary

The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within our high-volume, high-complexity testing laboratory. This role ensures the smooth execution of processes, strict regulatory compliance, and robust teammate development. Providing hands-on leadership for laboratory teams, you will serve as a vital bridge between frontline operations and senior leadership, reporting directly to the Director, Laboratory Operations .

Key Responsibilities

Operational Leadership

• Oversee assigned laboratory lanes to ensure they consistently meet performance, quality, and financial targets.
• Monitor operational data and key performance metrics to make informed decisions regarding staffing, resources, and workflow efficiency.
• Support the standardization of processes, policies, and procedures across shifts.
• Partner with senior leadership on long-term planning for service line growth and operational improvements.

Team Development & Leadership

• Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
• Mentor emerging leaders, focusing on professional growth, skills progression, and succession planning.
• Drive effective cross-shift and cross-department communication to maintain operational excellence around the clock.

Regulatory Compliance & Quality Assurance

• Ensure all laboratory testing is performed accurately, documented properly, and compliant with all applicable federal, state, and local regulatory requirements.
• Oversee robust quality control (QC) and quality assurance (QA) programs to maintain the highest standards of clinical laboratory services.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with internal and external customers to ensure service excellence.
• Resolve operational issues and client concerns in a timely, professional, and empathetic manner.
• Support strategic initiatives, corporate projects, and continuous improvement activities as needed.

Qualifications & Requirements

Must-Haves & Technical Certifications

• Certification: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) is required .
• Licensure: Valid Florida Laboratory Supervisor License is required .

Education & Experience

• Education: Bachelor’s degree in Medical Technology or related sciences is required . A Master’s degree in Business Administration (MBA) or relevant sciences is preferred.
• Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment.
• Industry Domain: Proven track record of leading teams, driving process improvements, managing operational performance, and maintaining a strong working knowledge of laboratory regulatory standards ( CAP, CLIA , federal, and state regulations).

Required Skills

• Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong communication and interpersonal skills with a demonstrated ability to influence, collaborate, and build relationships across diverse teams.

Benefits

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) match, paid time off (PTO), and a PTO cash-out program.
• Support for You and Your Family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, and structured maternity/paternity leave.
• Professional Development Programs: Structured programs designed to help strong performers grow within their careers, alongside on-demand virtual leadership courses through client’s online training platform.
• Recognition: Award-winning training frameworks and performance-based rewards tied to stellar individual and team contributions.