Interventional and Specialty Care Coordinator (Urology and Otolaryngology)

Summary

Demonstrate proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. Assesses - plans - implements - and evaluates care based on e age specific components. Assumes responsibility for the coordination of care focused on patient educations - self-management - and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment:
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• Preferred Experience: 3 - 5 years Care Coordination experience Strong assessment and triage experience Clinical Specialty knowledge in one of these related fields (Urology - ENT -) Experience in performing comprehensive chart reviews Charge nurse Bachelor of Science in Nursing (BSN) National Nursing certification in related field Reference: For more information on this qualification standard - please visit
• Physical Requirements: This position includes a level of physicality normally associated with direct patient care duties performed by nurses as potentially long periods of continued walking - standing - sitting - stooping - moderate lifting - or kneeling
• Examples may include but are not limited to: Reaching - crouching - stooping - stretching Assisting patients and moving equipment - repeated bending - pushing - and/or pulling
• Significant amounts of time standing while assisting assigned patients
• Utilization of safe patient handing and mobility protocols
• Visual acuity and keen hearing Manual dexterity Possible exposure to infected patients and contaminated materials and may be required to do personal protective clothing in isolation situations
• Operative/invasive procedures Exposure to patients who are combative secondary to delirium - dementia - or mental health disorders
• Employee must complete employee health requirements as directed.

Duties

• Duties and responsibilities of the Interventional and Specialty Care Coordinator include - but are not limited to: Care Coordinator Registered Nurse (RN) focus is on individual growth and development in practice with increased levels of self-direction
• This nurse brings principles and theory with limited application of critical thinking skills
• Bridges the gap between clinical surgical teams and outpatients ensuring seamless care transitions across the pre-operative - perioperative - and post-operative stages
• Verify that all pathology - imaging - consents - screenings - and clearances are uploaded to the Electronic Health Record (EHR) prior to surgery
• Instruct patients and families on pre-surgical guidelines
• Standardizing workflows to optimize surgical outcomes and reduce hospital re-admissions
• Provides patient management - care coordination - and discharge/disposition planning for inpatient and outpatient settings
• The Care Coordinator assists Veterans - family members - and caregivers with receiving the most appropriate options and services to meet their complex health care needs
• The Care Coordinator addresses psychosocial - as well as nursing and medical needs of patients and their families/caregivers - through participation with the interdisciplinary care team
• Analyzes and manages laboratory and radiology results and provides information to the providers
• Advocates for holistic care through patient/family education and provider interaction and implements and educational plan to meet the patient care needs
• The Care Coordinator will complete phone calls and secure messages within 24-48 hours and reviews alerts throughout clinic hours and resolve promptly
• The Care Coordinator will cross-train to provide support in various specialty clinics
• Responsible for participating within unit based and/or organizational level Shared Governance councils - utilizing clinical expertise - evidence-based practice - and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position
• Relocation/Recruitment Incentives: May be authorized Permanent Change of Station (PCS): Not Authorized

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The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most of our medical centers offer additional medical and surgical specialty services including audiology & speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services such as organ transplants and plastic surgery.

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