SITEC - Operations Support Service Owner Lead - MacDill AFB

Responsibilities

Peraton requires an Operations Support Service Owner Lead to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.

This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

The Enterprise , Operations Support Service Owner Lead (SOL) will drive SIE’s enterprise-wide transformation by standing up and directing the Operations Support organization , integrating critical support functions—Change, Configuration & Asset Management; Incident Management; Test, Evaluation & Release; RMF; ITSM/Remedy; Identity & Access; Governance; and Service Modernization & Automation—into a cohesive organization delivering essential support services to the J63 operational community.

Key r esponsibilities will be to:

• Establish unified governance and ITIL-aligned practices to improve SLA compliance, reduce risk, and ensure consistent, mission-focused support.

• Oversee RMF integration to meet DoD security mandates via ATO package oversight, STIG/IAVA enforcement, and enterprise-wide continuous monitoring packages.

• Direct Test, Evaluation & Release operations to validate deployments, reduce disruption, and accelerate service readiness across the enterprise.

• Manage Service Lifecycle modernization and automation efforts, deploying scalable tools and workflows that reduce manual workload and increase agility.

• Oversee the operational transition from Remedy to ServiceNow, enabling automation, predictive issue resolution, and scalable ITSM operations.

• Align cross-functional teams to eliminate silos, reduce redundancy, and drive proactive incident and problem management—improving MTTR and reducing backlog.

• Partner with senior leadership to ensure compliance, performance transparency, and long-term scalability of ITSM operations .

Qualifications

Required Qualifications:

• Minimum 12 years of experience

• DoD TS/SCI clearance

• Proven leadership in enterprise ITSM transformation and/or operational alignment.

• Demonstrated experience managing full - service lifecycle operations—from design and transition to operations and continual improvement

• Expertise in ITIL-based governance, service lifecycle management, and process optimization.

• Strong background in incident, problem, and change management across complex environments.

• Ability to lead cross-functional teams, drive stakeholder engagement, and deliver measurable outcomes.

Desired Qualifications:

• Hands-on experience with Remedy and ServiceNow platforms, including migration and automation strategies.

• Deep understanding of RMF, ATO processes, and DoD cybersecurity compliance frameworks.

• Experience with enterprise-wide monitoring, orchestration, or automation tools

• PMP (Project Management Professional)

• ITIL v4 (or equivalent ITIL certification)

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.