Housekeeping Manager - Embassy Suites by Hilton Miami Airport

Embassy Suites by Hilton Miami International Airport is searching for an experienced Housekeeping Manager to lead their Housekeeping team!

The ideal candidate will have a minimum of 1-2 years' experience as a Housekeeping Manager, at a hotel level, has open flexibility to work fluctuating schedules over AM, MID and PM shifts, weekends and holidays and is looking to grow in their career. Previous hotel experience is required. HotSos and OnQ system knowledge are highly preferred, but not mandatory. Bi-lingual is highly preferred! This role, will oversee approx. 45-50 Team members.

Shift Pattern: Open availability for all shifts including AM, MID and PM shifts as early as 7AM and ending as late as 11pm-11:30PM, and Weekend/holiday availability is required.

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Housekeeping Manager, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards ensuring compliance with Hilton’s Brand Standards of products and services.

• Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.
• Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
• Select and train Housekeeping team members in proper work procedures and techniques.
• Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel's Hazcom program.
• Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.
• Review current standards and introduce hotel-wide changes such as those affecting room amenity setups.
• Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
• Monitor inventory of keys.

• Other duties as requested.

  SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.
• Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to read/understand memorandums and financial reports.
• Ability to supervise a team consisting of a large number of people.

• Knowledge of the housekeeping industry and trends within the Housekeeping field.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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