Patient Account Rep-Medicare POST NUMBER: 484969

Vaco has a great entry-level role in Jacksonville, Florida. This position sits fully onsite. The hours are M - F 9am-5pm and is contract to hire.

The Patient Billing & Accounts Specialist will support patients through healthcare insurance transitions and assist with obtaining required documentation to maintain compliance with payer guidelines. This role requires strong communication skills, attention to detail, and the ability to navigate complex insurance and billing processes while providing excellent customer service.

Key Responsibilities

• Communicate effectively with patients regarding insurance coverage, eligibility requirements, and healthcare billing processes.
• Guide patients through insurance transitions and assist with obtaining necessary documentation.
• Provide exceptional customer service through professional phone and written communication.
• Investigate, process, and resolve insurance claim denials and appeals.
• Follow established procedures and regulatory guidelines.
• Collaborate with team members to identify process improvements and increase operational efficiency.
• Work independently while contributing to overall department objectives.
• Maintain accurate records and documentation.
• Assist in monitoring department compliance with healthcare payer policies and applicable federal and state regulations.
• Apply knowledge of insurance programs, plan types, and eligibility requirements.
• Analyze explanations of benefits (EOBs) and resolve billing discrepancies.
• Demonstrate strong attention to detail and organizational skills.
• Support additional billing department activities as needed.

Education
High school diploma or equivalent required.

Experience

• One to two years of experience in healthcare billing, medical accounts receivable, insurance verification, or a related healthcare administrative role preferred.
• Familiarity with medical billing procedures and healthcare insurance processes preferred.

Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and problem-solving abilities.
• Detail-oriented with excellent follow-through.
• Proficient computer skills, including experience with Microsoft Office and healthcare systems.
• Ability to work both independently and in a team environment.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.