Bilingual Associate Patient Care Coordinator
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
- Represents the Company in a professional manner, following all Company policies and procedures
- Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Responsible to accurately perform and professionally monitor the handling of all front desk operations; including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel
- Monitors all incoming telephone calls for prompt and courteous handling
- Represents the Company in a professional manner following all policies and procedures
- Assists with the inventory, maintenance of business office supplies and the compilation of business office reports
- Assists in the completion of assigned administrative reports according to Company procedure
- Assists Supervisor and Center Administrator with contacting all new members for prompt scheduling
- Sustain consistent, punctual and reliable attendance
- Performs other duties as assigned
- High School Diploma/GED (or higher)
- 1+ years of experience in customer service
- Ability to travel within 5-15-mile radius as needed to sister clinics
- Bilingual in English and Spanish
- Experience in health-related field
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