General Manager (Aviation) (Miami)

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Job Summary

The General Manager is responsible for overseeing all aspects of several ground operations, with a focus on client relations, passenger service, ramp services, cargo, and cabin cleaning for assigned airline partners. This role ensures compliance with safety regulations, operational efficiency, and exceptional customer service delivery. The General Manager will lead a diverse team, maintain strong relationships with airline clients, and drive continuous improvement in service quality, employee engagement, and profitability.

Job Details

Description

Job Summary

The General Manager is responsible for overseeing all aspects of several ground operations, with a focus on client relations, passenger service, ramp services, cargo, and cabin cleaning for assigned airline partners. This role ensures compliance with safety regulations, operational efficiency, and exceptional customer service delivery. The General Manager will lead a diverse team, maintain strong relationships with airline clients, and drive continuous improvement in service quality, employee engagement, and profitability.

We are looking for applicants who are flexible and can work days, nights, holidays, and weekends as needed by their team and operation.

Key Responsibilities And Duties

• Direct and oversee daily operations for Cabin, Ramp, and Cargo services, ensuring compliance with company policies, airline contracts, and federal regulations.
• Ensure timely and efficient service delivery to meet airline schedules and service-level agreements (SLAs).
• Develop and implement operational procedures to enhance efficiency and reduce service disruptions.
• Monitor key performance indicators (KPIs) and prepare reports for airline partners and senior management.

Safety and Compliance

• Ensure full compliance with airport regulations, airline policies, and local and international aviation standards (IATA, FAA, etc.).
• Promote a safety-first culture by implementing and enforcing safety policies and conducting regular audits.
• Manage incident reporting and implement corrective actions to prevent future occurrences.

Client and Stakeholder Management

• Serve as the primary point of contact for airline partners, airport authorities, and regulatory agencies.
• Build and maintain strong relationships with airport authorities, airline representatives, and other stakeholders.
• Participate in business reviews, contract negotiations, and service-level agreement evaluations.

Team Development

• Lead, motivate, and manage a diverse team, including Operation Managers, Supervisors, Leads, and other frontline staff.
• Oversee recruitment, training, and performance within assigned accounts to ensure high service standards.
• Foster a culture of accountability, teamwork, and continuous improvement.

Financial Management

• Manage the P&L for assigned accounts, ensuring cost control and profitability.
• Analyze financial reports and take appropriate actions to improve operational efficiency and revenue generation.
• Identify opportunities for growth and service expansion to increase revenue streams.

Service Quality And Customer Experience

• Ensure that all services are delivered to the highest standards of quality and professionalism.
• Drive continuous improvement programs to optimize service delivery and operational performance.

Key Qualifications

• Bachelors degree in Business Administration, Aviation Management, or related field preferred; equivalent experience considered.
• At least 5 years of management experience, preferably in an Airline or Ground Handling environment.
• Strong knowledge of Cabin, Ramp, and Cargo operations, including applicable regulatory requirements
• Experience working with a Unionized workforce.

What you will need?

• Ability to speak and understand Spanish / English
• Proficiency in Microsoft Office Suite (PowerPoint, Word, and Excel skills)
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
• Able to remain calm under pressure.
• Excellent leadership and people management skills
• Must be able to obtain a SIDA Badge from the airport
• Must pass a pre-employment drug screen and background check.

Work Environment

This position operates in a dynamic, hybrid environment that combines office-based responsibilities with extensive on-site presence. The General Manager is regularly required to move throughout airport facilities to conduct operational walk-throughs, monitor service delivery, and maintain direct engagement with clients and frontline teams. The role demands adaptability to shifting priorities, frequent interaction with diverse stakeholders, and the ability to address operational needs in real time. Work may be performed in both indoor and outdoor settings, including exposure to varying weather conditions, noise levels, and active airside environments.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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