Director, Operations Training

ASR Group is the world’s largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company’s brand portfolio includes the leading brands Domino®, C&H®, Redpath®, Tate & Lyle®, Lyle’s® and Sidul®.

OVERVIEW

The Director of Operations Training is a corporate leadership role responsible for the strategic development, implementation, and continuous improvement of ASR Group’s operations technical training programs across all North American facilities. This role is focused on enhancing training capabilities and ensuring the effective application of training within the operations group to drive measurable business benefits. The Director will lead the development of a forward-looking training strategy that leverages modern learning technologies, ensures compliance, and supports workforce capability development. This role sits on the Operations Leadership Team and oversees the team delivering technical training.

POSITION RESPONSIBILITIES

• Develop and execute a multi-year operations training strategy aligned with business objectives and workforce capability development.
• Lead the adoption and integration of innovative training technologies and platforms to enhance learning effectiveness and engagement.
• Oversee the governance and effectiveness of training delivery, documentation, and administration across all sites.
• Lead the development and administration of Operational Leadership Development Technical training
• Collaborate with General Managers, Department Managers, and leaders from Safety, Quality, Environmental, and other support functions to ensure training initiatives align with operational priorities.
• Establish and maintain standards for training content development, delivery, and documentation to ensure consistency and compliance.
• Monitor and report on training effectiveness using KPIs and business impact metrics; lead continuous improvement initiatives based on data insights.
• Champion a culture of learning and operational excellence by promoting Lean Manufacturing principles and best practices in technical training.
• Serve as a strategic advisor on training-related aspects of capital projects, including vendor training coordination and learning curve planning.
• Collaborate with HR, QA and Safety training organizations
• Support the Senior Operations Training Manager in managing and mentoring a network of site-based training professionals.
• Ensure alignment with corporate learning frameworks and maintain consistency across the enterprise.

WORK EXPERIENCE

• 10+ years of professional experience in manufacturing or operations training required
• 5+ years of leadership experience in training strategy and program development required
• Experience managing cross-functional teams and collaborating with senior leadership required
• Proven track record of implementing training technologies and driving measurable improvements required
• Experience with Instructional Design or Organizational Development within a refining operation or food manufacturing environment highly preferred

EDUCATION

• BA/BS degree required; advanced degree preferred
• Lean Six Sigma background preferred

KNOWLEDGE & SKILLS

• Understanding of Lean Manufacturing principles
• Good understanding of relevant Health & Safety legislation and regulations
• Detailed experience or relevant work processes and safe use of equipment
• Strong relationship building and excellent written/verbal communication skills
• Strong organizational skills with the ability to work on own initiative and managing tight deadlines in a demanding environment
• Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook

LOCATION OF ROLE

• West Palm Beach, FL
• 40 - 50% travel within North America

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.