ServiceNow Engineer Design Consultant (SAM & HAM)
Project Overview
The client is seeking a hands-on ServiceNow engineer or design consultant with deep experience in Software Asset Management (SAM) and Hardware Asset Management (HAM) . This person will work directly with the client manage project activities guide and challenge the offshore team and support a large-scale ServiceNow deployment.
This is an immediate 3 6 month project with potential for conversion to a full-time or long-term role.
Key Responsibilities
- Lead and implement SAM and HAM solutions within the ServiceNow platform
- Provide documentation training and client-facing guidance
- Troubleshoot and resolve deployment issues
- Coordinate with onsite and offshore teams to support a large-scale rollout
- Apply any AI development experience within ServiceNow using the Pro Plus framework (if applicable)
Required Qualifications
- Strong hands-on experience with ServiceNow SAM and HAM implementations
- Ability to manage project activities and communicate effectively with client stakeholders
- Comfortable challenging offshore teams and driving project progress
- Excellent English and business communication skills
- Proven experience resolving complex SAM/HAM deployment issues
Technical & Soft Skills
Technical Skills
- ServiceNow SAM and HAM modules
- Large-scale SAM/HAM deployment experience
- Documentation and training
- Troubleshooting and issue resolution
- AI development within ServiceNow (Pro Plus framework) - bonus
Soft Skills
- Client-facing communication
- Project management capability
- Ability to guide and challenge offshore teams
- Clear professional written and verbal communication
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