NG911 - TRANSITION MANAGER - OSP

About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The NG9-1-1 Originating Service Provider (OSP) Transition Manager

Leads and coordinates the transition of legacy 9-1-1 telephone service providers to Next Generation 9-1-1 (NG9-1-1) systems and services. This role serves as the primary liaison between OSPs, ESInets, PSAPs, state and local agencies, vendors, and internal project teams to ensure seamless, compliant, and timely transitions with minimal service disruption.

Key Responsibilities

Transition Planning & ExecutionDevelop and manage detailed OSP transition plans aligned with NG9-1-1 program schedules and milestonesCoordinate onboarding, testing, cutover, and decommissioning activities for legacy and next-gen services

Ensure continuity of 9-1-1 services throughout transition phases

Stakeholder CoordinationAct as the primary point of contact for OSPs during NG9-1-1 transitionsFacilitate meetings, workshops, and technical discussions with OSPs, PSAPs, state 9-1-1 authorities, and vendors

Translate technical and operational requirements between diverse stakeholdersTechnical & Regulatory Alignment

Ensure OSP compliance with NG9-1-1 standards (NENA, i3), state regulations, and contractual requirementsCoordinate interconnection requirements, call routing, ALI/LIS, and legacy to IP-based service migrations

Support testing, validation, and acceptance activitiesRisk, Issue & Change Management

Identify transition risks, dependencies, and impacts; develop mitigation strategies

Track and resolve issues related to service delivery, data integrity, and cutover readiness

Manage change requests affecting scope, schedule, or provider participation

Reporting & DocumentationMaintain transition schedules, status reports, and dashboards

Document transition processes, lessons learned, and provider readiness

Provide executive-level updates on transition progress and risks

Required Qualifications

Bachelor’s degree or equivalent experience in telecommunications, IT, public safety, or related field

5+ years of experience in 9-1-1, telecommunications, or large-scale technology transitions

Hands-on experience working with Telephone Service Providers (ILECs, CLECs, VoIP providers, wireless carriers)

Strong understanding of NG9-1-1 concepts, ESInets, and legacy 9-1-1 environments

Proven project or transition management experienceExcellent communication, facilitation, and stakeholder management skills

Preferred QualificationsNG9-1-1 program or statewide deployment experience

Familiarity with NENA i3 standards and FCC/state 9-1-1 regulations

Experience with PSAP operations, GIS/LIS data, or call routing systems

PMP, ITIL, or similar certification