QUALITY REVIEW MANAGER - SES - 60071262

Requisition No: 863158 

Agency: Children and Families

Working Title: QUALITY REVIEW MANAGER - SES - 60071262

 Pay Plan: SES

Position Number: 60071262 

Salary: $85,000-95,000 

Posting Closing Date: 10/21/2025 

Total Compensation Estimator

QUALITY REVIEW MANAGER SES -
60071262

Quality Review Manager Department of Children and Families

Open Competitive

Full Time

Anticipated Salary: $85,000-95, 000

This is not a remote or telework position.

The selected candidate will be expected to work from a DC F regional office.

What YOU Will Do:

Department of Children and Families Office of Quality and Innovation is seeking a dynamic Quality Review Manager to lead quality review teams across Florida. This high-impact role is ideal for professionals who thrive in collaborative environments and are committed to improving outcomes for children and families.

As a Quality Review Manager, you’ll play a pivotal role in shaping the Department’s quality review systems, mentoring supervisors, and influencing statewide practices. You’ll work closely with leadership, analytics, and training teams to ensure reviews are comprehensive, consistent, and actionable.

It is an exciting time to join the OQI at the Department, with processes and collaborative initiatives helping to change the landscape of child and family well-being in Florida with an integrated focus around behavioral health. The Quality Review Manager will play a key role in advancing quality improvement strategies, shaping program monitoring frameworks, and offering strategic guidance on initiatives aimed at enhancing outcomes for the individuals and families served, working in close collaboration with programmatic areas across the department.

• Lead and Supervise Regional Teams - Oversee several quality review teams, providing direct supervision to Quality Review Supervisors and ensuring alignment with statewide standards.

• Drive Performance and Accountability - Evaluate staff performance against established metrics; implement recognition, corrective action, and development plans to promote excellence.

• Design and Refine Review Instruments - Collaborate with analytics and training teams to develop tools that are objective, comprehensive, and aligned with federal, state, and departmental policy.

• Ensure Consistency Across Teams - Partner with fellow Quality Review Managers to standardize review approaches and promote inter-rater reliability across the state.

• Conduct Advanced Case Reviews - Perform second level reviews to validate findings, ensure accuracy, and support continuous quality improvement.

• Engage in Strategic Communication - Maintain regular dialogue with operations and program managers to assess review impact, identify trends, and support field responsiveness.

• Facilitate Cross-Functional Collaboration - Work with Analytics Team, Training Team, and leadership teams to translate data into actionable insights and drive system-wide improvements.

• Support Training and Capacity Building - Collaborate with the Training Team to develop and deliver curriculum for reviewers and supervisors, fostering professional growth and review excellence.

• Participate in Statewide Meetings and Knowledge Sharing - Participate in statewide events to share findings, promote best practices, and elevate the visibility of the Quality Office’s work.

• Champion Continuous Improvement - Identify opportunities for innovation in review methodology, reporting, and stakeholder engagement to enhance outcomes for children and families.

Minimum Qualifications, must have:

• At least five years of supervisory experience within Florida’s child welfare system.

• At least five years in managing/implementing continuous improvement processes.

• Current certification(s): Child Welfare Professional Certification

• Have experience reviewing findings from Quality Assurance Reviews or Child and Family Services Reviews, including accuracy validation, reviewer coaching, or leading findings-based discussions with staff or operational teams

• Ability and willingness to work full in a full-time in-office setting.

Knowledge. Skills, and Abilities:

Strategic Systems Thinking - Ability to see the broader organizational landscape and understand how Quality Office units can align and collaborate to support departmental programs and improve outcomes for children and families.

Data-Informed Decision Making - Skilled in interpreting and applying data to guide strategic decisions, with a strong understanding of how valid analysis drives process improvement and performance enhancement.

Collaborative Leadership - Proactive in identifying key stakeholders for design, implementation, and evaluation phases. Able to foster cross-functional collaboration and motivate teams—even those outside of direct supervision—toward shared goals.

Professional Integrity and Team Engagement - Demonstrates a high level of integrity, professionalism, and dedication to the mission of the Quality Office. Values team success and actively celebrates collective achievements.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• Account for and explain any gaps in employment so that the hiring process is not delayed.

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable via the candidate profile (application) to meet the minimum qualifications to be considered for the next step in the process.

• It is unacceptable to use the statement “See Resume” in place of entering work history.

• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit  .

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never  more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit  .

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment  per F.S. 110.113 , and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:   Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.   Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:  .

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. 

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.   Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.