CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES REPRESENTATIVE - 1
- Benefits are effective on day one for all full-time direct hires
- Training programs are available to help guide team members and develop new skills
- Growth Opportunities - there is immense opportunities to grow your career
- You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
- Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
- Provide excellent customer service via face to face, phone calls and e-mails.
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
- Recommend alternate products based on cost, availability or specifications as needed.
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
- Provide accurate information regarding availability of in-stock items.
- Assist customers with warranties and returns.
- Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
- Train new customer service / inside sales representatives.
- Periodically reach out to customers to determine satisfaction with the organization, products, and services
- Maintain records and prepare reports on sales activities.
- Expand knowledge of HVAC products and keep current with latest trends within the industry
- Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
- Understand and follow work instructions, operating procedures, and company policies.
- Participate in additional projects/activities to support ongoing business needs.
- Works within well-defined instructions
- Uses established procedures and works under supervision to perform assigned tasks
- Work is closely supervised
- Extensive knowledge of HVAC equipment/products is required
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
- 1-3+ years of progressive sales experience
- 1-3+ plus years in the HVAC industry preferred
Recommended Jobs
Nurse Practitioner
Nurse Practitioner Tampa, FL Our Client is seeking an experienced and dedicated Spanish Bilingual Nurse Practitioner (NP) to join their team. You will provide direct patient care, discuss…
Dermatology Advanced Practice Registered Nurse
Dermatology Advanced Practice Registered Nurse – 100% Mobile (Palm Beach, FL) We’re looking for an experienced Nurse Practitioner or Physician Assistant with a passion for dermatology and a sense o…
Structural Engineer (Bartow)
Position Title: Structural Engineer Job Description Would you like to be part of a family who loves to take on exciting challenges? Metromont LLC has been one of the leaders in the constru…
Florida - Gastroenterology
Florida Coastal -Gastroenterology - Office Based Practice Quality of Life work Monday – Friday no call no weekends • Setting: Office-based outpatient practice • Work Schedu…
FOH Managers
We are a family restaurant who caters to the sports enthusiast. Gator's Dockside is entrenched in the community and is very involved with local schools, youth sports, and all other community activitie…
Executive Assistant to the CEO
We are seeking a highly organized, professional, and discreet Executive Administrative Assistant to directly support our Chief Executive Officer (CEO), who is based out of our Miami headquarters. T…
Manager, Enterprise Security Architecture
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefit…
Teacher Assistant/Aide-Hunters Creek ,Fl
Summary The Teacher Assistant supports the Teachers and the Director by helping to create a caring and safe environment for the children and assisting in activities to improve the overall care a…
HIRING IMMEDIATELY: Lawn Care Technicians - No Mowing, No Landscaping!
Lawn Doctor is seeking experienced lawn care professionals dedicated to providing high-quality, customer-focused lawn care services. We are looking for individuals with hands-on experience in lawn ca…
Home Health Aid - HHA
What distinguishes JFS at Home from other homecare agencies is the long history of trust and respect that Ruth & Norman Rales Jewish Family Services (JFS) has established throughout the community. Tha…