Intake Specialist Supervisor

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $50,000 - $55,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions: The Intake Specialist Supervisor provides oversight and direction to the intake team to ensure quality assurance within the intake process.

Essential Responsibilities:

1. Selects, supervises, and trains intake program staff. Responsible for completing employee evaluations on those directly supervised and for ensuring that effective employee development, discipline and recognition programs are implemented.
2. Provides weekly or biweekly supervision to direct staff to ensure support/guidance and promote growth and change as it relates to job responsibilities.
3. Provides support and oversight of intake process including approval for placement on the waitlist, referral to appropriate community resources/treatment programs and distribution/approval of motel vouchers.
4. Ensures intake is flowing efficiently, there is minimal wait time for initial screening for shelter and responds to community partners and referral sources in a timely manner.
5. Maintains budget and partnership for motel vouchers. Processes invoices for motels and works closely with Grants Department to ensure that the department stays within budget.
6. Assists with training interns on the intake process ensuring competency in all programs offered at Metro, prescreening, and assessments that are to be completed during the intake process. 
7. Ensures data accuracy into HMIS system and system used to track incoming applications for intake clients and outcomes. Responsible for data accuracy for KPI reporting and contract compliance.
8. Completes all required Metropolitan Ministries paperwork in a timely manner according to established deadlines.
9. Ensures applications coming through intake for programming are being appropriately assigned and tracked in a timely manner.
10. Assists with conflict resolution as needed within intake. 
11. Develops and maintains relationships with community partners and referral sources to ensure ongoing referrals and ease of access to shelter. Updates referral providers as needed to facilitate accurate referrals.
12. Collaborates with Intern Development Program staff to ensure interns are meeting the minimum required intakes per shift to ensure client needs are being met and that there is appropriate coverage. 
13. Ensures clients meet programs eligibility requirements and that clients that do not meet criteria receive hopeful, empathetic connection to more appropriate services/community referrals.
14. Regularly communicates with other departments and team members to promote open communication, democracy, and a positive constructive interaction in efforts to best serve clients in need and reduce conflict.
15. Ensures the move in process is efficient to allow for a quicker turnaround time for move ins. Works closely with supervisor to ensure process improvement of intake process when needed. 
16. Participates in Metropolitan Ministries’ holiday efforts. Participates in Bridge Builders and other fundraising events when needed.
17. Meets personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Support the team in other tasks as assigned.

Education and Experience:

A master’s degree in human services field or related area. Experience supervising interns or staff preferred. Must be knowledgeable about homeless issues, with experience providing intakes and assessments in a fast-paced environment. 

Skill Requirements:

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; ability to engage families; willing to work with minimal supervision yet be able to seek and accept direction; well organized and detail oriented. Ability to make sound and independent decisions when necessary related to the intake process.

Physical Requirements:

Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other:

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must possess a valid FL driver’s license with a good driving record and insured vehicle in order to transport self and clients when necessary. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. 

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [email protected]

Compensation details: 50000-55000 Yearly Salary

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