Operations Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The Analyst will work closely with the Sr. Analyst Communications, IT, Legal, and Operations to establish operational processes, policies, and best practices that ensure a clear understanding and expertise in compliance with the Telephone Consumer Protection Act (TCPA), Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM), California Privacy Rights Act (CPRA), California Consumer Privacy Act (CCPA), and Marketing Advertising regulations.

• Review Customer Retention Marketing materials, including terms and conditions, exclusions, limitations, translations, disclaimers, claims, and qualifications.

• Interact with Marketing platform (Asana) to review and approve SMS/Advertising/Email campaigns.

• Review SMS and email messages and/or reclassify all types of marketing messages (services/critical) according to the Compliance Communications Policy.

• Suggest alternative messaging options that align with regulatory requirements while addressing business needs.

• Apply the TCPA regulatory framework for message suppression in campaign deployments.

• Escalate any discrepancies or conflicts in message classification to Legal for resolution guidance.

• Analyze daily opt-out files from the two aggregators (3Ci, Sinch) to detect trends, volume, and anomalies.

• Monitor dashboards and reports that track key information for SMS and email communications (e.g., active subscribers, monthly opt-out counts by brand) and report on monthly trends.

• Report any issues related to compliance to the Sr. Analyst- Communications.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What we’re looking for...

We’re seeking a highly responsible Analyst who works independently to analyze, discover, escalate pertinent issues that could potentially expose the company to compliance risks.

The Analyst will need to work with a sense of urgency when reporting issues and collaborate with technical teams for resolution.

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience with Microsoft Office (Excel).

• Experience with compliance/risk management.

Even better if you have one or more of the following:

• Working knowledge of data analytics and reporting tools (Snowflake, Toad, Dbeaver, Tableau, SQL).

• Critical thinking skills, ability to work independently with limited guidance.

• Organizational and communication skills with the ability to focus on the details.

• Leverage auditing principles and methods to evaluate policies, processes, and systems to identify business risks and control gaps.

• Strong verbal and written communication skills to explain confidential and complex issues to leadership.

• Strong analytical, investigative, problem-solving, and decision-making skills.

• High comfort level with analyzing detailed, technical data.

• Strong verbal and written communication skills to explain confidential and complex issues.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.