Complex Catering Sales Manager - Embassy Suites South Florida Complex

The Embassy Suites South Florida Complex is looking for their next Complex Catering Sales Manager to join their team. Hotels included in the complex is the Embassy Suites by Hilton Fort Lauderdale 17 th Street , Embassy Suites by Hilton Deerfield Beach Resort & Spa and Embassy Suites by Hilton Miami International Airport

The headquarters office for sales is based out of the Hilton Fort Lauderdale 17 th Street, centrally located just blocks from Port Everglades and the Broward County Convention Center. This hotel has 361 guestrooms and 13,000 sf. of flexible meeting space. The Embassy Suites Deerfield Beach was recently renovated in 2024 with 244 guestrooms and 9,000 sf of flexible meeting space while the Embassy Suites by Hilton Miami International Airport has 318 guestrooms with 12,247 sq ft. of flexible meeting space.

Our ideal candidate will have at least two years of experience in a hotel catering or group sales environment, with a proven track record of converting group leads into successful bookings. They are highly motivated to act on leads and consistently deliver positive results, demonstrating creativity and enthusiasm in showcasing the hotel to potential group clients.

Shift Pattern: Typical office hours of 8:30AM – 5:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client engagement for the hotel.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

· Access to pay when you need it through DailyPay

· Medical Insurance Coverage – for you and your family

· Mental health resources including Employee Assistance Program

· Best-in-Class Paid Time Off (PTO)

· Go Hilton travel program: 100 nights of discounted travel

· Parental leave to support new parents

· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·401K plan and company match to help save for your retirement

· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?:

As a Complex Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

#LI-ZR1

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.