Mercedes-Benz Service Consultant / Advisor
Job Description
Job Description
Description: Join ZT Automotive: Drive Your Career Forward!
Are you dependable, motivated, and ready to rev up your career? Mercedes-Benz of Fort Walton Beach is searching for a skilled Automotive Service Advisor / Writer to join our team. As a trusted automotive dealership and service center specializing in Mercedes-Benz vehicles, we're dedicated to providing top-notch automotive solutions and unparalleled customer service. With a reputation for excellence, integrity, and continuous improvement, we've solidified our position as an industry leader.
Ready to drive your career to new heights? Apply now!Responsibilities
- Greet customers and schedule service appointments
- Document customers’ concerns and comments.
- Write repair orders and descriptions of problems and repairs
- Translate customers’ repair problems into standard repair terminology
- Explain repairs to customers and review service history
- Provide accurate estimates of the cost and time needed for repairs.
- Handle customer complaints making sure to keep our customers satisfied.
- Coordinate parts ordering and follow up appointment with customers.
- Provide the highest levels of customer service to retain dealership clientele.
- Tuesday-Saturday schedule
- Service Consultant/Advisor experience required
- Valid driver's license and clean driving record
- CDK experience is helpful
- Professional appearance and attitude required
- Ability to multitask and stay focused in a fast-paced environment
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