Medical Assistant Patient Service Specialist /Job ID: 1485763

HSA Florida Physician Group

M e d i c a l A ss i s t a n t P a t i e n t S e r v i c e S p e cia l is t I

J o b D e sc r i pt i on

Depa r t m en t : O pe r a t ions Repo r t s t o : O ff i c e / P r a c t i ce M anager

P o s i t i on S u m m a ry

• T h i s po s i t i o n i s t o f u n ct i o n as a mem b e r o f bo t h t h e c li n i c al a n d a d m i n i s t ra t i v e t e am a n d c o m p l e t e a l l ass i g n e d d a i l y t asks t o e n s u re s m oo t h d ay t o d ay op e ra t i on s i n t h e FP G ph y s i c i an p ra ct i c e . T h e M e d i c al A ss i s t a n t I /P a t i e n t S e r v i c e Sp e c i a li st ( P SS ) I m u st m a i n t a i n a p r o f e ss i on a l , po s i t i v e m a nn e r w h e n t a l k i n g w i t h p a t i e n t s (a n d a l l c u s t o me rs) i n- p e rs o n o r o ve r t h e phon e o r v i a em a i l .

K e y R es p o n s i b i l i t i e s

W o rks c l o se w i t h p r o v i d e rs t o ass i st i n d e li ve r i n g w o r l d c l ass c are t o p a t i e n t s.

R oo m ' s p a t i e n t s a n d p r e p ar e s t h e p a t i e n t f o r t h e p r o v i d e r v i s i t .

T ak e s v i t al s ig n s as n e c e ssar y . R e s pon s i b l e f o r a cc u ra t e b l oo d p r e ss u r e s, t em p e ra t u r e , pu l s e , pu l se o x i me t r y , we i g h t , h e i g h t , r e s p i ra t o ry ra t e s a n d e n t e r i n g a cc u ra t e l y i n t o E M R.

R e c o rd p a t i e n t h i s t o r y , c h i e f c o m p l a i n t , ph ar m a c y i n f o r m a t i on , p r e s c r i p t i o n li s t , e tc . i n t o E M R f o r ph y s i c a l .

O b t a i n s r e qu i r e d c on s e n t s, c o m p l e t e s r e qu i r e d f o r m s as n ee d e d f o r s p e c i f i c v i s i t t y p e s.

Pe rf o r m s i n o ff i c e t e s t i n g as n ee d e d . R e qu i r e d t o p e rf o rm c on t r o l s o n c e r t a i n i n o ff i c e t e s t s.

Pe rf o r m s E K G s as o r d e r e d .

C h a p e r on e s P r o v i d e r s as r e qu i r e d .

A d m i n i s t e rs v a cc i n e s a n d me d i c a t i on s as o r d e r e d b y p r o v i d e r f o ll o w i n g FM G po li c i e s .

S t o c ks r oo m s a n d m on i t o rs e x p i ra t i o n o f s upp li e s i n e xam r oo m s.

A ss i s t s w i t h i n c o m i n g c a ll s as n ee d e d b y a n s we r i n g , t r i a gi n g , a n d r ou t i ng t e l e phon e c a ll s a pp r op r i a t e l y as n ee d e d .

R e gi s t e r ' s p a t i e n t s i n E M R a n d ve r i f i e s i n f o r m a t i o n i n c l ud i n g d em o g ra p h i c s a n d ob t a i n s a c c u ra t e h e a l t h i n s u ra n c e i n f o r m a t i on . C ondu c t e li g i b i l i t y c h e c ks t o e n s u re i n s u ra n c e i s r e f l e ct e d a cc u ra t e l y .

S c h e du l e s p a t i e n t s' a ppo i n t me n t s a n d a pp r op r i a t e t e s t i n g f o r p a t i e n t s as d i r e ct e d .

Fo ll o w s s c h e du li n g r u l e s a n d d i r e c t s c h e du l e s p a t i e n t v i s i t s i n o t h e r FP G p ra c t i c e s.

Pe rf o r m s p re v i s i t p l a nn i n g d a i l y f o r a l l up c o m i n g s c h e du l e d a ppo i n t me n t s.

Pe rf o r m s ou t r e a c h t o s e l e c t p a t i e n t g r oup s as d i r e ct e d f o r p a t i e n t c are a n d qu a li t y a n d s c h e du l e s s p e c i a l t y a ppo i n t me n t s a n d t e s t i n g as r e qu i r e d .

R e s pon s i b l e t o i n f o rm m a n a g e r o f a l l c li n i c al o r a d m i n i s t ra t i v e s upp l y n ee d s o r ass i s t s w i t h o r d e r i n g .

R e s pon s i b l e t o ob t a i n p r i o r au t ho r i z a t i on s a nd / o r i n s u ra n c e r e f e rra l s as p e r p ra ct i c e n ee d .

M u st b e a b l e t o w o rk i nd e p e nd e n t l y w i t h li tt l e s up e r v i s i on .

A dh e r e s t o a l l FP G po li c i es.

Al w a y s u s e s d i s c r e t i o n t o e n s u re p a t i e n t c on f i d e n t i a li t y .

Pe rf o r m s a l l o t h e r du t i e s as r e qu e s t e d .

Skills

• S t r on g c u s t o me r s e r v i c e ex c e ll e n c e ex p e ct e d .
• E x c e l l e n t c o mm un i c a t i o n a n d i n t e r p e rs on al sk ill s r e q u i r e d .
• E x p e r i e n c e w i t h E M R s t r on gl y p r e f e rr e d . ( A t h e n a a p l u s)
• E x p er i e n c e w i t h M i c r o s o ft O ff i c e, W o r d , E x c e l , a n d O u t l oo k p referre d .

E du ca t i on & E x p e r i e n ce

• Hig h S c hoo l D i p l o m a o r e qu i v a l e n t r e qu i r e d .
• E du c a t i o n fr o m a pp r o ve d me d i c al ass i s t a n t p r o g ram o r e qu i v a l e n t p r e f e rr e d .
• O n e t o t h r e e ye ars as a me d i c al ass i s t a n t p r e f e rr e d .

Must be able to pass Background and Drug Test screenings.