Assistant Manager

Assistant Spa Manager

The Assistant Spa Manager supports the daily operations and development of our luxury Spa, ensuring an exceptional guest and employee experience in alignment with Four Seasons standards. This role assists in managing the team, overseeing service areas, maintaining high standards of cleanliness and compliance, and driving the financial success and innovation of the Spa.

Support and oversee all Spa and Salon areas, including reception, locker rooms, treatment rooms, fitness center, and retail areas

Assist in hiring, training, scheduling, and evaluating Spa team members to ensure performance excellence and team morale

Ensure all operational standards are maintained, including cleanliness, equipment maintenance, and compliance with sanitation protocols

Monitor inventory, purchasing, and retail operations including quarterly inventory and creating purchase orders

Manage payroll and labor budgets, and support the Spa Director in forecasting and cost control

Handle guest feedback and resolve service challenges to ensure guest satisfaction

Maintain accurate departmental records and utilize key systems such as Book4Time, Opera, Birchstreet, and OnTrack

Participate in planning and executing promotions, group bookings, and on-site spa tours

Ensure safety, training, and compliance with all Four Seasons and Spa protocols

Collaborate with other departments to align operations and deliver seamless guest experiences

At least 3 years of Spa or hospitality leadership experience, preferably in a luxury hotel or resort

Proven ability to lead, coach, and motivate a diverse team

Extensive knowledge of spa operations, treatments, retail, and service trends

Strong organizational and time management skills in a high-paced environment

Familiarity with spa booking systems (Book4Time preferred), and tools such as Opera, Birchstreet, and Microsoft Office Suite

Excellent written and verbal communication skills

Ability to work collaboratively across departments and deliver a warm, professional guest experience

Ability to lift, carry, and move up to 25 lbs.

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Full-Time

This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

US work authorization is required.