IT Support Specialist

Job Description

Job Description

We are seeking a skilled and customer-focused IT Support Specialist, Level 1 to join our IT team. The ideal candidate will provide hands-on technical support, troubleshoot hardware and software issues, and assist with the maintenance and setup of IT infrastructure to ensure the smooth operation of all systems.

IT Support Specialist Responsibilities:

• Provide technical support for end-users via phone, email, and in-person.
• Install, configure, and maintain desktops, rugged laptops, tablets (e.g., iPads), smartphones, and printers.
• Support the setting up of new workstations, including imaging, deployment, and user onboarding.
• Administer user accounts, permissions, and access.
• Troubleshoot network connectivity and performance issues, escalating complex issues when needed.
• Manage IT inventory and assist with hardware procurement and lifecycle tracking.
• Coordinate with managers to ensure IT readiness for new hires, including workstation setup and account provisioning.
• Maintain and monitor the internal ticketing system, documenting issues and resolutions clearly.
• Participate in IT projects such as system upgrades, office relocations, and software deployments.
• Ensure IT policies and procedures are followed, including data backup, security protocols, and asset management.

IT Support Specialist Qualifications:

• Associate or bachelor’s degree in information technology, computer science, or related field, or equivalent work experience.
• 2+ years of IT support experience, preferably in the construction, real estate development, or related industries.
• Proficiency with Windows OS, Microsoft Office 365 suite, and remote support tools.
• Familiarity with construction software (e.g., Procore, Bluebeam, PlanGrid) is a strong plus.
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Strong troubleshooting, communication, and documentation skills.
• Excellent communication and customer service skills; comfortable working with non-technical field staff.
• Ability to support both onsite and hybrid/remote staff in a professional and responsive manner.
• IT certifications (CompTIA A+, Microsoft, etc.) are a plus.

Working Conditions:

• Primarily office-based with occasional support needs at local job sites or satellite offices.
• May require lifting of equipment (up to 40 lbs.) and basic hardware installation tasks.
• Standard business hours with flexibility for occasional after-hours or weekend maintenance or support.

Additional Considerations

• Opportunities for training and advancement into Level 2 support roles or other IT functions.