RV WALK-THROUGH COORDINATOR

Job Description

Job Description

RV Walk-Through Coordinator

North Trail RV has been a family-owned and operated RV Dealership in Fort Myers, FL for over 30 years. A career with North Trail RV means unwavering support from a tight-knit group of individuals who care deeply about our craft, one another, and the community we share.

As a member of the North Trail family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

Join us and discover the North Trail difference for yourself!

North Trail RV is looking for a reliable, professional RV Walk-Through Coordinator to conduct thorough and informative walk-throughs of a guest’s new vehicle. As a RV Walk-Through Coordinator , you will be responsible for educating our guests on all aspects of their new vehicle’s operation and features, ensuring a smooth a positive customer experience.

Key Responsibilities:

• Conduct Walk-Throughs: Lead customers through a comprehensive tour of their new RV, demonstrating all features, appliances, and systems.
• Customer Education: Explain how to operate and maintain the RV, answering questions and addressing concerns.
• Pre-Delivery Preparation: Work with the service and sales teams to ensure the RV is ready for delivery, addressing any outstanding issues.
• Post-Walk-Through Support: Provide ongoing support and guidance to customers, acting as a point of contact for any questions or issues that arise.
• Coordinate with Departments: Collaborate with service, sales, and parts departments to ensure a seamless customer experience.
• Inventory Management: Help with the management of RV inventory and accessories.

Skills and Qualifications:

• Strong Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in writing.
• Product Knowledge: Familiarity with RV systems, features, and operation.
• Customer Service Skills: Ability to build rapport with customers and address their needs professionally.
• Organizational Skills: Ability to manage time effectively and prioritize tasks.
• Detail-Oriented: Attention to detail is important for ensuring accurate information and a positive customer experience.
• Technical Aptitude: Understanding of basic RV systems and appliances.
• Problem-Solving Skills: Ability to identify and resolve issues that may arise during the walk-through process.
• Valid driver’s license and background check.
• Good attendance and ability to work 8 hours shift Monday-Friday and weekends as needed.