Front Office Clerk

Job Description

Job Description

Join Our Awesome Team as a Front Office Clerk! – South Florida Auto Auction | Lauderdale Lakes, FL

Who We Are (And Why You'll Love It Here!)

Welcome to South Florida Auto Auction, where professionalism meets fast-paced excitement in sunny South Florida! We're a premier dealer-only auto auction serving the greater Fort Lauderdale area and beyond, and honestly, we’re pretty proud of what we’ve built. Located at 3500 21st Street in Lauderdale Lakes, we feature hundreds of vehicles running through our lanes every Wednesday, creating a dynamic environment where every day brings new challenges and opportunities.

We're not just about cars, we're about creating a positive workplace where employees, dealers, and customers feel valued every day. Our motto captures it perfectly: "Service Is What We Do Best!"

What Makes This Role Special

We're seeking a Front Office Clerk to join our Front Office Team and serve as a key point of contact for our clients and dealers. In this role, you'll support all front office operations and reception duties, delivering excellent customer service by answering questions, facilitating communication between departments, managing phone calls, and responding to inquiries via mail and email. If you're organized, personable, and ready to be at the center of our auction operations, we'd love to hear from you!

Your Day-to-Day Adventures

• Provide excellent front-line customer experience.
• Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention
• Process information in a professional and confidential manner.
• Complete documentation and data entry.
• Facilitate completion of auction process.
• Effectively communicate with clients, answering questions and resolving issues, escalating as necessary.
• Follow departmental procedures and policies.
• Maintain a professional appearance and orderly work environment

What We're Looking For (The Must-Haves)

• High school diploma or GED
• Some administrative or office experience under your belt, preferred
• Legal authorization to work in the U.S. and ability to pass our background check and drug screening
• Experience isn't everything—we're happy to train someone who brings the right attitude and eagerness to learn
• Professional communication skills and a friendly demeanor
• Bilingual in English and Spanish required. This position requires fluency in both languages to effectively communicate with customers, vendors, and team members.

The Perfect Personality Match

We're looking for someone who:

• Feels comfortable with computers and technology
• Can manage time like a champion and stay organized
• Takes initiative and doesn't need someone looking over their shoulder
• Brings positive energy and plays well with others
• Thrives when things get busy (and trust us, they do!)
• Gets excited about learning new things
• Can move quickly when deadlines are calling

The Good Stuff (AKA Your Compensation & Perks!)

• Competitive hourly wage based on experience

Benefits That Actually Matter:

• 401(k) retirement plan with company matching (because future you will thank us!)
• Health, dental, and vision insurance (we've got you covered)
• Health Savings Account (HSA) for those unexpected moments
• Life and disability insurance for peace of mind
• Employee assistance program (we're here for you beyond work too)
• Paid time off (because everyone needs a break!)
• Real opportunities to grow and advance your career

The Details

• Schedule: Monday - Friday, with Wednesday auction day support (weekends are yours!)
• Location: Our Lauderdale Lakes, location (33311) - you'll need to be able to get here
• Environment: Professional front office in a busy auction facility
• Style: Full-time, permanent position where you can really build something

Ready to Rev Your Career?

Come be part of our award-winning family! We can't wait to meet you and show you why our team loves working here. Apply today and let's get this conversation started!