Tier 3 - Help Desk - Team Lead

Title: Team Leader- Tier 3 - MSP Engineer Field Service Tech
Location: Jacksonville, FL
Compensation: Based on Experiece + Full Benefits Package (Direct hire - Not a contract)

Qualifications
• Must have experience leading a team
Very strong with networks, hands-on server management, Office 365, SharePoint, and can manage a team. Full understanding of Network and router/switch configurations
• Skill Set Description: Experience in Network Engineering Experience in Configuring and Installing Various network devices Experience in Level 3 support in Network troubleshooting to resolve issues Experience in MS Office
• Behavioral Skills: Team Player Must be able to learn new technologies quickly with little help
• Motivated personality that requires minimal supervision
• Qualification: CCNA Certified Proven hands-on network engineering experience Proficient in MicroSoft Office Applications Good Communication Skills 5+ Years Networking Experience Excellent communication (both written and verbal), interpersonal skills and experience in presenting to business and technical team including executive management Some MPLS background knowledge and tangible experience

Responsibilities
• Technical Skills: Configure and support installation of various network devices and services
• (e.g., routers, switches, etc) by following established configuration and change management polices to ensure awareness, approval and success of changes made to the network infrastructure
• Work with network carriers to implement services
• (Ethernet, T1, SIP) Provide Level 2 support and troubleshooting to resolve issues within project scope
• Liaise with vendor and other IT personnel for problem resolution
• Effectively coordinates with all phases of the Development & maintenance processes including testing, implementation, debugging techniques and support activities
• Able to monitor, maintain, remediate business services, enterprise applications
• Collaborates with managers of Project Management, Release and Development teams and business teams
• Responsible for maintenance and support activities of group applications assigned to them
• Interface with onsite group teams in clarifying issues
• Problem management identify problems proactively and provide inputs to problem management team for problem resolution
• Develop and test the parts of application allocated / assigned for the service request
• Review & unit testing of work products
• Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas
• May support activities related to change management, outage management, and project management as well Research inactive circuits and work with the Carriers to disconnect
• Follow Smartsheets process flow and update accordingly
• Collaborate with Telecom Management Expense team to ensure billing has discontinued on inactive circuits
• Implement IWAN and turn up the Broadband circuits

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