Senior Executive Technical Support Specialist
- Great opportunity and visibility to work across multiple technology and business disciplines.
- Confidently work directly with Executives under high stress situations
- Foster a tech safe and inviting culture for Executives and Board of Directors
- Ability to ‘read the room', prioritize, and respond with urgency
- Respond to and resolve identified technical incidents requiring advanced problem-solving based on knowledge of system and adjoining systems.
- Ability to ask targeted questions and guide users with simple, step-by-step instructions
- Use advanced diagnostic tools to troubleshoot issues.
- Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis.
- Research options when anomalies occur and choose best course of action.
- Provide training to less experienced staff.
- Use tools to help automate processes and make systems more efficient, manageable, available, and secure.
- Knowledge of building and installing PCs, computer peripherals, WebEx, MS Teams, Microsoft 365, iOS, and Android support.
- Supporting Virtual/Onsite events using Cisco Video equipment and third-party conferencing services (Zoom, On24, GoToMeeting, etc.)
- Create and edit end user, Service Desk and JIRA technical documentation.
- Lead and participate in technical and usability evaluations of Technology products and services for Bank employee use.
- Direct and monitor team resources and coordinate development tasks on small to large scope projects. Prepare and manage the technical component of project plans.
- On call rotation
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