Customer Service Representative

📞 Customer Service Representative – Mortgage Servicing (Contract-to-Hire)

📍 Location: Jacksonville, FL 32256 (On-site)

📅 Start Date: January 25, 2026

📅 Training & Schedule

• Mandatory Training : 3 weeks on-site, Mon–Fri, 8:00 AM–5:00 PM (Includes classroom, shadowing, and nesting)
• Post-training shifts (must be open to all):
  • 7:00 AM–4:00 PM (Mon–Fri)
  • 9:00 AM–6:00 PM (Mon–Fri)
  • 4x10s: 7:00 AM–6:00 PM (day off varies)

📞 Job Responsibilities

• Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
• Conduct outbound calls (auto-dialer) to remind borrowers of payments – not collections
• Provide website assistance, process payoffs, and refer eligible customers for refinancing
• Escalate calls appropriately and meet performance metrics
• Use internal servicing software and contribute feedback to improve the platform

✅ Requirements

• 1+ years of call center experience OR Finance/Banking/Mortgage background
• High school diploma or equivalent
• Strong reliability and attendance
• Bilingual in Spanish but nice to have
• No job hopping or large employment gaps

🌟 Why Apply?

• Career growth: internal promotions encouraged
• Up to $500/month based on attendance and call metrics
• Leadership development culture
• Opportunity to shape a new mortgage servicing product launching in 2026
• Modern contact center environment
• Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Jacksonville,FL.

This position is anticipated to close on Jan 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.